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About the Role

As a Service Designer, you will help organizations understand and improve their end-to-end digital products and services. You will use human-centered design, research, and systems thinking to solve complex problems, align user and organizational needs, and transform insights into better service outcomes. You will also explore and utilize AI-enabled tools to enhance the design workflow.

Responsibilities

• Understand and make sense of complexity using service design, human-centered design, and systems thinking methods.
• Translate research, data, and evidence into clear insights, themes, and opportunity areas.
• Contribute to shaping product and service vision by connecting user needs, evidence, and business objectives.
• Navigate ambiguity and use service design to create clarity and shared understanding.
• Create high-quality service design artifacts, including journey maps, service blueprints, personas, systems maps, and opportunity frameworks.
• Use appropriate service design methods and frameworks, including the Double Diamond.
• Develop and test service ideas and prototypes to explore opportunities and make evidence-based design decisions.
• Translate service design artifacts into recommendations that help teams explore opportunities, shape service direction, and deliver outcomes aligned with user and business needs.
• Tell clear and compelling stories that combine evidence, empathy, and design thinking, communicating complex service ideas visually and verbally.
• Plan and facilitate co-design, ideation, and service design workshops with users, stakeholders, and multidisciplinary teams.
• Create inclusive environments that enable diverse perspectives.
• Collaborate closely with user research, product, content, strategy, business design, and other design disciplines.
• Build shared understanding and alignment across teams and stakeholders.
• Take responsibility for service design work and deliver it with quality and care.
• Manage time and priorities effectively within project timelines.
• Make confident design decisions based on evidence, user needs, and service goals.
• Contribute to the delivery of coherent end-to-end service experiences.
• Bring curiosity and imagination to service design, challenging assumptions and exploring possibilities.
• Advocate for service design and user-centered ways of working within project teams.
• Share knowledge, methods, and learning with other designers and colleagues.
• Contribute to the growth of service design capability and the wider design community.
• Support a collaborative culture where designers learn from and challenge one another.

Requirements

• Strong grounding in service design, system thinking, and human-centered design methods.
• Ability to think beyond individual touchpoints and connect service design decisions to wider product, service, and business goals.
• Experience translating findings into design opportunities.
• Ability to produce clear, high-quality service design artifacts.
• Confidence planning and facilitating workshops.
• Strong storytelling skills, with the ability to create clarity and connection through evidence, empathy, and visual communication.
• Ability to present design thinking and recommendations to a range of stakeholders.
• Comfortable working with ambiguity and complexity.
• Collaborative mindset and experience working in multidisciplinary teams.
• Ability to connect user needs, organizational context, and business objectives when making design decisions.
• Typically 3–5 years of relevant experience in service design, UX, research, or a related field.
• Experience applying service design methods within real-world projects or services.
• Experience working collaboratively with stakeholders and multidisciplinary teams.
• Portfolio required, demonstrating service design experience, craft quality, and decision-making.
• Flexibility and mobility required to spend meaningful time on-site with clients, partners, and teams.
• Comfortable with hybrid working.
• Must complete a Baseline Personal Security Standard (BPSS) for identity, criminal record, right to work, and residency verification.

Skills

• Service Design
• Human-Centered Design
• Systems Thinking
• Research
• AI-enabled tools
• Journey Mapping
• Service Blueprinting
• Persona Development
• Systems Mapping
• Opportunity Frameworks
• Double Diamond methodology
• Prototyping
• Storytelling
• Visual Communication
• Verbal Communication
• Workshop Facilitation
• Co-design
• Ideation
• Collaboration
• User Research
• Product Design
• Content Design
• Strategy
• Business Design
• Design Thinking

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 3-5 years

Education Level

• Degree in Service Design, Social Science, or related field, or equivalent professional experience

Salary/Compensations

• Competitive salary package

Benefits

• 25 days' annual leave
• Private medical insurance
• 3 additional days' leave per year for charitable work

About the Company

• Accenture Song accelerates growth and value for clients through sustained customer relevance, with capabilities spanning ideation to execution in growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
• Accenture is a leading global professional services company helping businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services.
• We are a talent- and innovation-led company with approximately 791,000 people serving clients in over 120 countries.
• We combine strengths in technology, cloud, data, and AI with industry experience, functional expertise, and global delivery capability.
• Our services span Strategy & Consulting, Technology, Operations, Industry X, and Song, fostering shared success and creating 360° value.

Equal Opportunity

• Accenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
• Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.