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About the Role
In this role, you will own the copy/content writing and structure of secure side experiences across mobile and web, primarily focusing on payments features. You will write effective, human-centered content for money transfer flows, collaborating with cross-functional teams to shape world-class customer experiences.
Responsibilities
- Write content end-to-end for payments features.
- Collaborate with Product, Design, Research, Legal, Marketing, and Engineering to create valuable customer experiences.
- Shape the experience, including IA, navigation, and interactive models, not just the copy.
- Use data and customer insights, including analytics, research findings, and call-center data, to inform recommendations.
- Uphold and elevate standards by applying voice, tone, and content guidelines.
- Write for screen readers and assistive technologies, meeting WCAG 2.1 AA standards.
- Support multiple workstreams and contribute to key projects.
- Proactively make recommendations and share a human-centered perspective.
Requirements
- 4-5 years of content design or UX writing experience for digital products, including mobile and responsive web.
- Portfolio with 1-2 case studies showcasing end-to-end thinking, approach, contribution, constraints, and outcomes.
- Demonstrated data fluency, comfortable with analytics dashboards and presentations.
- Strong storytelling and presentation skills, using data and narrative to convey impact.
- Highly organized and self-directed with a track record of delivering against competing priorities.
- Collaborative nature, eager to build on ideas, learn fast, and fail.
Skills
- Content design
- UX writing
- Mobile and responsive web content
- Data fluency
- Storytelling
- Presentation skills
- Organization
- Self-direction
- Collaboration
- Financial Services experience (preferred)
- AI fluency (preferred)
- Strategic thinking (preferred)
- Content governance within design systems (preferred)
- Notification strategy (preferred)
- Conversational design (preferred)
- Personalization at scale (preferred)
- Accessibility knowledge or certification (preferred)
Location
- 161 Bay Street (93021), Canada, Toronto, Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Senior Associate
Salary/Compensations
- $94,800-$108,200
Benefits
- Full coverage for spouses, domestic partners, and dependents.
- One-time Work From Home allowance.
- Up to $3,000 in mental health coverage.
- Up to $5,000 in annual tuition subsidies.
About the Company
- For 30 years, Capital One Canada has been on a mission to change banking for good.
- They challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
- They leverage data and technology to empower innovative solutions and inspire employees.
- They balance high-performance with investment in long-term success, providing support through hands-on experience and mentorship.
Equal Opportunity
- Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
- They consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
- To request accommodation, contact Capital One Recruiting at 1-800-304-9102 or ARCanada@capitalone.com.