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About the Role

At Cytiva, we are dedicated to transforming human health by providing innovative solutions for life sciences, diagnostics, and biotechnology. Our work directly contributes to saving lives through fundamental research, vaccine development, new medicines, and cell and gene therapies. You will be part of a culture that values continuous improvement and innovation, working on challenges that matter with a team that cares.

Responsibilities

Perform service, repair, and installation of products or IT solutions at customer sites.
Conduct electrical and mechanical testing in accordance with maintenance contracts.
Develop new customer service/product agreements.
Respond to customer support calls within an assigned territory.
Perform basic troubleshooting, installation, preventive maintenance, and repair on designated equipment.
Manage spare parts inventory.
Maintain regular communication with customers to ensure resolution and accurate follow-up.
Utilize documented processes and root cause analysis to resolve customer service issues.
Drive service business growth through sales actions, quoting service agreements, parts, upgrades, consumables, and equipment leads.

Requirements

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
Equivalent military training OR Associate's degree with 2+ years work experience.
Ability to travel 35% of the time, including overnight travel within territory.
Valid driver's license with an acceptable driving record.
Ability to lift, move or carry equipment up to 50lb.
Experience diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment is preferred.

Location

Remote

Work Type

Remote
Full-time

Education Level

Bachelor's degree
Associate's degree

Salary/Compensations

$68,000.00 - $72,000.00

Benefits

Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)

About the Company

Cytiva is one of Danaher’s operating companies.
Our work saves lives and we are united by a shared commitment to innovate for tangible impact.
We harness Danaher’s system of continuous improvement.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.

Equal Opportunity

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.