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About the Role

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Create a warm and welcoming environment for our guests by sharing your knowledge of the area. Ensure all guests receive excellent service from check-in to check-out. Own the front desk area.

Responsibilities

• Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
• Provide exceptional customer service and adapt to changing situations.
• Possess excellent knowledge of local happenings (restaurants, entertainment, sporting events) and share this information with guests.
• Handle cash responsibly and reliably.
• Utilize computers, databases, and property management systems efficiently.
• Interact with all hotel guests and team members in a polite and positive manner at all times.
• Fulfill requests, even challenging ones, in a timely manner.
• Stand/sit, carry/lift up to 50 pounds, walk, bend/twist, and climb stairs for more than half the time.
• Accommodate varying schedules including nights, weekends, and holidays.

Requirements

• Must be a people-person.
• Must interact with all hotel guests and team members in a polite and positive manner at all times.
• Must fulfill requests (even challenging ones) in a timely manner.
• Must be able to work under pressure.

Skills

• Customer service
• Communication
• Professionalism
• Adaptability
• Local area knowledge
• Cash handling
• Computer proficiency
• Database management
• Property management systems

Work Type

• Full-time

Experience Level

• 3-6 months of related experience

Education Level

• High School diploma or equivalent

Salary/Compensations

• Excellent pay

Benefits

• Hotel discounts

About the Company

• An anything-but-standard growing hotel company.