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About the Role

This recruitment is for a Medical Assistant/PSR position in our newest clinic in San Francisco. The position will work side by side with primary care physicians to provide outstanding clinical support as a Medical Assistant and could also work performing a variety of receptionist and front desk patient-related duties. This position is ideal for a professional who wants to be part of a very dynamic and supportive working environment.

Responsibilities

Provide information about clinical services, insurance and payment policies.
Process new patient paperwork and collect copays.
Follow up with patients for payment or insurance information.
Attend to physician and practitioner needs to support patient care.
Schedule and confirm appointments, monitoring schedule for capacity.
Attend to billing corrections in a timely fashion.
Distribute incoming paper lab results and scan records into patient charts.
Answer phones professionally and warmly.
Help maintain office supplies, equipment, and general office systems.
Utilize Electronic Health Record (EHR), Microsoft Outlook, and MS Office Suite.
Proactively manage clinician schedules to fill openings.
Keep patient demographics and insurance information accurate in the EHR.
Provide friendly, knowledgeable, and responsive customer service.
Remind patients of appointments in advance.
Return patient calls within 24 hours.
Utilize EHR to communicate about appointment details.
Keep administrative team members informed of patient or physician needs and schedule changes.
Inform Supervisor of customer compliments, complaints, or critical issues.
Maintain current knowledge of all physicians and services.
Consistently extend a professional, warm environment.
Attend staff and office meetings as required.
Uphold Standards of Behavior regardless of protected characteristics.
Comply with all HIPAA regulations and UBCP standards of patient confidentiality.
Perform other job-related duties as required.

Requirements

High school diploma or equivalent.
Certified Medical Assistant.
Graduate of an approved MA program, which includes injectable training.
Complete CCMA exam within 90 days of hire.

Skills

Exceptional customer service skills.
Clear communication skills.
Professionalism in difficult situations.
Proficiency in Electronic Health Record (EHR).
Proficiency in Microsoft Outlook.
Proficiency in MS Office Suite.
Ability to maintain composure.

Location

San Francisco

Work Type

Full-time

Experience Level

Not specified

Education Level

High school diploma or equivalent
Certified Medical Assistant
Graduate of an approved MA program

Salary/Compensations

$33-$36 per hour

Benefits

Competitive benefits package.
Generous 401(k) plan.
Paid Time Off (PTO) plan.

About the Company

UCSF Health Medical Foundation is an equal opportunity employer.

Equal Opportunity

In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law.
Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.