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About the Role
The Director, Guest Arrival Operations is responsible for the safe and profitable operation of COTALAND's Guest Arrival functions, ensuring a seamless guest experience. This role reports to the Vice President, Operations and leads leadership teams across Parking and Transportation, Front Gate, and Guest Services.
Responsibilities
- Set operating strategy and direction for guest arrival functions to ensure high guest experience and safety.
- Lead and hold accountable the division's management team, providing support and training.
- Maintain and improve operating procedures and associated training.
- Lead operational readiness for expansions, seasonal events, and peak operating periods.
- Own the planning and execution of safety across all arrival stages, partnering with Security.
- Partner with Finance to set and drive revenue goals, maximizing guest spend.
- Drive improvement in guest satisfaction results using feedback and operational data.
- Manage the division's operating budget and financial/revenue results.
- Deploy and monitor division labor against the operating calendar and daily attendance needs.
- Serve as a senior onsite leader for emergency response and high-pressure operating decisions.
- Partner with operating and support departments to align on daily operations and shared priorities.
Requirements
- Seven or more years of progressive operations leadership in a guest-facing or high-volume operating environment.
- At least three years of experience leading other leaders.
- Experience managing an operating budget and running a department based on financial and revenue-focused targets.
- Experience leading operations in a safety-regulated environment.
- Strong knowledge of guest arrival operations (parking, transportation, front gate, guest services) in a theme park or comparable large venue.
- Ability to balance operational demands with a positive guest and employee experience.
- Experience developing supervisors and managers.
- Proven ability to communicate clearly and calmly under varying operating conditions.
- Must be available to work a flexible schedule including weekends, holidays, and peak operating periods.
- Ability to stand and walk for extended periods.
- Ability to move quickly throughout the park during peak operations and emergencies.
- Ability to work outdoors in varying weather conditions.
Skills
- Decisiveness and composure under pressure in a high-volume operating environment.
- Financial and analytical acumen.
- Ability to build trust and credibility.
- Ability to connect operating decisions across functions to the overall guest experience.
- Clear verbal communication and ability to give direction across large teams.
- Sound judgment in balancing operating demands with safety and risk.
- Familiarity with ticketing, point-of-sale, or guest management systems.
- Familiarity with workforce management systems.
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Director level
- 3+ years leading leaders
Education Level
- Bachelor's degree in hospitality, business, or a related field (preferred)
About the Company
- Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX.
- COTA hosts Formula 1 US Grand Prix, NASCAR, MotoGP, and over 30 headline concerts annually.
- COTALAND is an amusement park with over 30 attractions.
Equal Opportunity
- COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state and federal law.