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About the Role
The Claims Director, Property & Casualty is a senior leader responsible for executing the US Claims strategy by developing, managing, and motivating Team Managers. This role requires a blend of technical claims handling, people management, and leadership skills, overseeing general liability teams.
Responsibilities
- Leads, motivates, and develops Team AVPs overseeing customer service and results.
- Ensures delivery of Key Performance Indicators and adherence to Hiscox USA Best Practices.
- Leads and executes strategic business initiatives for cost-effective and innovative claims results, litigation strategy, and customer experience.
- Supports claim employee engagement goals, team performance, and development.
- Drives litigation management behaviors and identifies trends and training opportunities.
- Oversees and drives Best Practice compliance with the reserving process for the CGL LOB, including exposure, timeliness, and adequacy of incurred reserves.
- Tracks claims trends and reserving for timeliness and sufficiency.
- Effectively manages performance of AVPs.
- Plays an active role in recruitment and onboarding.
- Leads and/or participates in Claims Projects as needed.
- Works directly with key stakeholders, such as UW and Claim Operations, to deliver on business needs and objectives.
Requirements
- 10+ years of claims management experience or equivalent, including significant people management and leadership experience.
- 7+ years insurance carrier claims handling experience, preferably with commercial general liability lines.
- Ability to translate strategic thinking into tangible plans and delivery to meet business objectives.
- Strong operational skills, including business process and systems, with a passion for the customer.
- Strong track record of leveraging technology to innovate and improve business performance and efficiency.
- Industry acumen and proven strong judgment for claims and business decisions.
- High learning agility and intellectual curiosity with an entrepreneurial spirit for a complex and global environment.
- Proven track record of collaborating and managing stakeholders across all levels, including senior management.
Skills
- Claims Management
- People Management
- Leadership
- Technical Claims Handling
- Strategic Thinking
- Operational Skills
- Business Process
- Systems Management
- Customer Focus
- Technology Innovation
- Business Acumen
- Judgment
- Collaboration
- Stakeholder Management
Location
- Hybrid
Work Type
- Permanent
- Hybrid
Experience Level
- Senior Level
- 10+ years of claims management experience
- 7+ years insurance carrier claims handling experience
Salary/Compensations
- $185k - $225k
Benefits
- Competitive salary and bonus
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans
- Company paid group term life, short-term disability and long-term disability coverage
- 24 Paid time off days
- 2 Hiscox Days
- 10 paid holidays
- Ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance
- Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fitness program fees
- Company paid subscription to Headspace
- Recipient of 2024 Cigna’s Well-Being Award
- Dynamic, creative and values-driven culture
- Modern and open office spaces
- Complimentary drinks
About the Company
- Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses.
- In 2026, gross written premiums for the segment will represent over $1bn.
- Circa 50% of the portfolio comprises small commercial business sold online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners.
- Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities.
- The business has pursued an omni-channel approach since inception.
- Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or through a third-party broker or insurance carrier partner.
- The business follows an ‘all roads lead to Hiscox’ philosophy.