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About the Role

As a Staff Product Designer at Flex, you will solve problems for consumers across the country who are underserved by existing financial products. You will own a product area end-to-end, developing a vision, exploring opportunities, and delivering the work. This role is in a highly measured, cross-functional environment with a significant opportunity for designers to bridge customer needs with creative solutions.

Responsibilities

Lead design for your team, contributing to strategy and roadmap, and owning end-to-end design execution.
Develop a vision and point of view for your product area and define the north star for the team's roadmap.
Own the design process from beginning to end: discovery, ideation, testing, visual design, and implementation.
Design for people under financial pressure by bringing clarity, honesty, and dignity to money-related flows, including error, pending, and recovery states.
Proactively identify customer needs and partner with cross-functional leads to influence team priorities.
Partner with PM and analytics to structure experiments, inform hypotheses, define success metrics, and gather learnings.
Facilitate alignment with cross-functional partners, stakeholders, and other designers to ensure a cohesive customer experience.
Understand team's customer and business goals, conduct research to inform the roadmap, and share learnings broadly.
Set the standard for high-quality craft through interaction design, prototyping, and visual design choices.
Build detailed prototypes, including micro-interactions and moments of delight.
Contribute to the Design System, Ultraviolet, including foundational elements and evolving patterns.
Model how AI can raise quality and velocity across the team through discovery, exploration, and prototyping.
Ship frontend changes with minimal support from engineering (plus).

Requirements

8+ years of experience designing and shipping consumer products.
Design ownership of a product or family of features in a complex space.
Fluency with experimentation, including designing for A/B tests, reading funnel and cohort data, and adapting based on results.
Strength in designing for unglamorous states (errors, edge cases, pending, and recovery).
Comfort treating technical and regulatory constraints as design material.
Track record of designing simple, intuitive products powered by complex systems and edge cases.
Comfort documenting and explaining design process and rationale, leveraging best practices, research, and data.
Demonstrated aptitude for getting things done to ensure team success.
Strong native mobile app design experience (iOS and Android).
Figma expert.
Experience using AI tools to sketch and prototype.
Comfort with ambiguous problems and motivation to be a self-starter.
Passion for improving people's financial well-being.
A portfolio of work detailing contributions to shipped solutions.
Experience in fintech or another regulated environment, designing disclosures or money movement flows alongside legal and compliance partners (nice to have).
Experience in an experimentation-heavy product organization where most changes ship behind a flag (nice to have).
Familiarity with the frontend to make small changes and have productive discussions with engineers about feasibility (nice to have).

Skills

UX strategy
Design thinking
Interaction design
Visual design
Prototyping
AI tools

Location

New York City
San Francisco
Salt Lake City
US
Australia
Canada
South America

Work Type

Hybrid

Experience Level

Staff

Salary/Compensations

$200,000—$250,000 USD (Tier 1: NYC/Bay Area)
$170,000—$212,000 USD (Tier 3: Salt Lake City)

Benefits

Competitive medical, dental, and vision
Company equity
401(k) plan with company match
Unlimited paid time off + 13 company paid holidays
Parental leave
Free Flex subscription
Competitive compensation + company equity (non-U.S.)
Unlimited PTO (non-U.S.)

About the Company

Flex is a growth-stage, NYC headquartered FinTech company creating the best rent payment experience.
Flex enables users to pay rent throughout the month on a schedule that fits their finances and budget.
Flex's mission is to empower renters with flexibility over their most significant recurring expense.
Flex has built up unprecedented investor support and an enthusiastic user base.
Flex is growing quickly but deliberately, with a focus on building an inclusive culture.

Equal Opportunity

Flex takes great pride in being an equal opportunity workplace.