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About the Role

Word of Mouth Fine Catering, a member of MML Hospitality, seeks an Operations Associate to support catering logistics, internal coordination, and service operations, ensuring operational consistency, accuracy, and efficiency.

Responsibilities

• Serve as the operational hub for daily catering activities, ensuring alignment between sales, culinary, service, and logistics teams.
• Oversee production timelines, delivery routing, equipment preparation, and day-of-order readiness.
• Monitor kitchen worksheets, production workbooks, and operational schedules to ensure accuracy and efficiency.
• Confirm prep lists, packing lists, and distribution needs for drop-off and full-service events.
• Troubleshoot last-minute changes, logistical challenges, or client needs in real time.
• Maintain detailed and accurate Banquet Event Orders (BEOs), ensuring all operational components are clearly communicated across departments.
• Post and distribute finalized BEOs, delivery manifests, and supporting materials to culinary and logistics teams.
• Prepare operational materials, including menus, buffet cards, production binders, and equipment lists.
• Assist with vendor contract collection, tax resale documents, payment processing, and administrative workflows as needed.
• Support the Senior Catering Sales Manager with staffing coordination, scheduling, and on-site operations for large-scale events.
• Assist with load-ins, equipment organization, and setup/strike as required.
• Maintain strong communication with event captains and on-site leads to ensure smooth execution and adherence to standards.
• Act as a liaison between departments to ensure all operational details are accurate and up to date.
• Provide clear, timely communication around changes, deadlines, and operational needs.
• Contribute to a positive culture by supporting collaboration, accountability, and continuous improvement.

Requirements

• Minimum of 2 years of experience in catering operations, logistics, event production, or hospitality operations.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, including strong public speaking skills.
• Proficiency with scheduling or event management platforms such as Total Party Planner, 7Shifts, Google Workspace, and Excel/Google Sheets.
• Ability to problem-solve and adapt quickly under pressure.
• Availability to work evenings, weekends, and holidays as required, with the flexibility to work outside of a traditional 9-to-5 schedule.
• Ability to stand, move, and lift up to 50 lbs.
• Reliable transportation required.
• Requires regular standing, walking, reaching, and lifting up to 50 pounds.
• May need to stoop, kneel, crouch, or climb.
• Vision abilities may include close, distance, color, and peripheral vision, as well as the ability to adjust focus.
• Candidates must complete a comprehensive background check if an offer is extended.

Skills

• Catering operations
• Logistics
• Event production
• Hospitality operations
• Organizational skills
• Communication skills
• Public speaking
• Scheduling platforms
• Event management platforms
• Total Party Planner
• 7Shifts
• Google Workspace
• Excel
• Google Sheets
• Problem-solving
• Adaptability
• Liaison

Experience Level

• Minimum of 2 years of experience

Benefits

• Competitive Pay + Performance Incentives
• Professional Development and Advancement Opportunities
• MML Property Discounts (Restaurants and Retail)
• Comprehensive Health Benefits – Medical, Dental, Vision, Disability, Life & Pet Insurance
• Retirement Benefits
• Parental Leave
• Paid Time Off

About the Company

• At McGuire Moorman Lambert Hospitality (MML), we create the world’s most memorable experiences by seamlessly blending food, service, and design.
• Under the leadership of Liz Lambert, Larry McGuire, and Tom Moorman, our hospitality philosophy centers on exceptional quality, storytelling, and thoughtful detail.
• MML is continually expanding—owning and operating all of our properties and only taking on projects aligned with our values.
• With acclaimed hotels such as Hotel Saint Vincent in New Orleans and new projects underway in Texas, Colorado, and California, we’re building a portfolio rooted in excellence and originality.

Equal Opportunity

• MML Hospitality is an equal-opportunity employer.
• We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected category.
• All qualified applicants are encouraged to apply, and hiring decisions are based on job-related factors.