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About the Role
Planned Parenthood of Greater New York is seeking a Patient Care Associate to join their Clinical Services team. This role is crucial for providing patient intake, medical history collection, and comprehensive health education, supporting the organization's mission to advance equity and improve health outcomes.
Responsibilities
- Support front desk with check ins, scheduling, patient inquiries, etc.
- Review patient health history for completeness and record findings.
- Alert APC regarding critical patient information.
- Document competently in the electronic medical record using PPGNY templates and forms.
- Assist in promoting optimum center operations, excellent patient service, and compliance with policies and regulations.
- Adhere to affiliate goals and policies on professionalism, wait time, and client complaint resolution.
- Assess patient flow to minimize wait times.
- Assist in the orientation and training of new clinic staff.
- Ensure charge capture and financial reporting by accurately documenting in EHR and completing CVR data.
- Ensure access to interpreter services for patients with communication barriers.
- Perform other duties as assigned.
- Provide health education and care related to sexual and reproductive healthcare.
- Provide accurate, patient-centered, non-judgmental education and obtain informed consent.
- Perform laboratory tests as ordered, complete requisitions, and package labs for transport.
- Run Daily Controls.
- Perform clinic opening and closing duties, cleaning, and restocking supplies.
- Report facility and equipment issues.
- Follow all lab and quality assurance protocols, using appropriate PPE and infection control precautions.
- Assist in abortion services as needed, including counseling, POC room, float, and assisting in the surgical room.
- Attend monthly didactics and incorporate information into daily care.
- Maintain clinical skills and competencies.
- Participate in annual competency checks and training for new services, tests, and skills.
Requirements
- High school diploma/GED
- Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice
- Experience with Electronic Health Records
- Superior customer service and teamwork skills
- Flexibility in work schedule including non-consecutive workdays, evenings or Saturdays
- Interest in expanding analysis and knowledge about the role of racial inequity in society and commitment to building/deepening commitment to racial equity in work
- Reliable transportation to travel to other locations
- Proof of immunization or immunity to certain communicable diseases (including influenza during flu season and Covid-19) and testing for tuberculosis
Skills
- Electronic Health Records
- Proficiency in other languages
- Phlebotomy
- Urinalysis
- Pregnancy Testing
- Rapid HIV Testing
Location
- Schenectady, NY
- Queensbury
- Saratoga
Work Type
- Full-time
- 37.5 hour work week
Experience Level
- Previous experience working with electronic health record
- Prior Planned Parenthood employment
- Prior health care employment
- Previous experience in a high-volume customer service role
- Work experience in Sexual Reproductive Health
- Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing
Education Level
- High school diploma/GED
Salary/Compensations
- $22.82 - $22.82 an hour
Benefits
- Generous PTO and holiday schedule
- Medical, dental and vision coverage options for you and eligible dependents
- FSA, HSA, Commuter pre-tax reimbursement funds
- Short- and Long-Term Disability, Free Basic Life and AD&D
- 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
About the Company
- Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
- PPGNY provides a wide-range of family planning services at our brick-and-mortar health centers and mobile care units.
- We care for everyone regardless of their immigration status, zip code or ability to pay.
- PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information.
- As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
- At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming.
- PPGNY is committed to diversity, equity, and inclusion.
- We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose.
- We encourage candidates from all backgrounds to apply.