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About the Role

Responsible for guiding customers through event experiences, identifying solutions that meet their goals and objectives, and maximizing event and revenue capture from an assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance business relationships. Supports Company initiatives, business strategies, and Core Values.

Responsibilities

• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Effectively prepare and present quotes and proposals in a timely manner to customers.
• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
• Thoroughly research and understand customer history and previous experiences to create more personalized customer experiences.
• Value People by attending customer meetings, understanding their goals, and responding to their questions, concerns, and challenges.
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Requirements

• BS/BA or 1+ years of Encore or equivalent experience required.
• 1 year technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.
• Team members must meet the physical demands listed below to successfully perform essential job functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Team members must be able to meet the physical demands above in order to successfully perform the essential job functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Sales
• Customer Relationship Management (CRM)
• Audiovisual
• Hospitality Industry
• Computer Proficiency
• Written Communication
• Verbal Communication

Location

• Hotel

Work Type

• Onsite
• Irregular hours
• On-call status
• Days
• Evenings
• Weekends
• Holidays

Experience Level

• 1+ years of Encore or equivalent experience
• 1 year technology sales or hospitality experience
• Prior sales experience in audiovisual

Education Level

• BS/BA

About the Company

• Encore is a global leader in event technology solutions.