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About the Role

The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R). The Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement.

Responsibilities

Cleans and dries out internal/inside areas of damaged property
Identifies items that are wet with specialized equipment
Removes drywall, pulls up flooring, clears out all debris
Pumps water out with extraction equipment
Dries out water damaged materials with drying equipment
Provides excellent customer service to property owner
Effectively communicates job updates/progress with clients, insurance representatives and Project Manager
Responds 24x7 as needed
Performs all other duties as assigned

Requirements

Successfully completed the IICRC WRT course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.
Knowledge of industry related software
Able to "touch type" and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)
Able to communicate via cell phone and appropriate apps.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.
Regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to climb or balance.
Occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell.
Must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Must be able to carry a 28’ ladder from their truck and setting it up at the roof line of the associated property.
Must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Regularly exposed to outside weather conditions.
Frequently exposed to moving mechanical parts and high, precarious places.
Occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.
Willing and able to engage in manual labor, which can be physically demanding
Willing and able to work and be available for overtime when needed
Great attitude, trustworthy, dependable, and a pleasant personality
Willing to receive appropriate vaccines/medical requirements
Able to pass a background check, driving record check, and regular employee drug screenings

Skills

Mathematical Skills
Language Skills
Technical Skills
Reasoning Ability
Customer Service
Communication Skills

Location

Austin, TX

Work Type

Full Time
On Call

Experience Level

Entry

Education Level

High School/GED

Salary/Compensations

$18.00 - $24.00 Hourly

About the Company

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values.