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About the Role
The Site Manager is responsible for the effective management, administration, and control of business functions at identified client site(s). This role oversees the timely and effective resolution of all contracted services while ensuring exceptional customer service, operational efficiency, and quality.
Responsibilities
- Manage and oversee all services contracted by the client at the assigned site, providing exceptional customer service and quality.
- Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
- Manage budget, resource allocation, and forecasting tools for optimal resource utilization and effective budgetary reporting.
- Manage status reports, productivity reports, and other source documents to ensure optimal staff performance.
- Serve as a liaison between the client and CBPS.
- Prioritize and schedule all work, including overflow work to backup facilities.
- Ensure proper maintenance and usage of all equipment and supplies.
- Conduct staff meetings to communicate corporate policies and goals.
- Manage staff through selection, recruitment, development, and mentoring; handle corrective actions and performance evaluations; provide training and coaching.
- Ensure and analyze daily, weekly, and monthly production targets are met against company goals.
- Interface with the client, operations team, and corporate departments as necessary.
Requirements
- 4-year college degree or comparable work experience.
- 5+ years of management experience in the reprographic/mail industry.
- Experience managing a site revenue of $90,000 with 1-4 exempt and 25+ non-exempt employees.
- Ability to communicate effectively with diverse groups and clients.
- Ability to establish personal credibility with customers and staff.
- Ability to execute and deliver the highest quality production and customer service.
- Ability to establish a challenging, constructive, and open workplace culture.
- Ability to work with peers and teams to establish departmental decisions, processes, and standardized activities.
- Ability to work in stressful situations and meet deadlines efficiently.
- Ability to create a customer-focused environment.
- Excellent written and oral communication skills.
- Strong organizational, administrative, record-keeping, and time management skills.
- Strong team approach to business ethics.
- Excellent follow-through skills.
- Occasionally lifting and/or moving of up to 50 lbs.
Skills
- Customer service
- Problem-solving
- Communication
- Negotiation
- Budget management
- Resource allocation
- Forecasting
- Staff management
- Recruitment
- Mentoring
- Performance evaluation
- Training
- Coaching
- Organizational skills
- Administrative skills
- Record keeping
- Time management
- Teamwork
- Business ethics
- Follow-through
Location
- Client site(s)
Work Type
- Full-time
Experience Level
- Management experience
Education Level
- 4 year college degree or comparable work experience
Benefits
- Competitive pay & benefits
- Comprehensive training and development programs
- Employee discounts on entertainment, products, and services nationwide
About the Company
- A company focused on creating a positive work and client environment.