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About the Role

This role is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations, translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. This specific role has broader horizontal responsibilities to support a team of product managers in execution of their role, including oversight of processes adherence, education on process change and identification of risks. The role will also interact with senior leadership to provide overall team reporting and analysis of data related to team capacity, project execution, and process adherence. The role will be provided opportunities to work directly with digital management and executives and is expected to continually strive to identify opportunities for process improvements and efficiency gains.

Responsibilities

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
• Performs analysis to capture and report key performance indicators and return on investment of products
• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

Requirements

• 5+ years of relevant experience
• Excel Skills
• PowerPoint Skills
• Data analysis experience
• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills
• Works well with others, builds and nurtures strong relationships
• Demonstrates strong listening, with excellent communication, and presentation skills
• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility

Skills

• Collaboration
• Decision Making
• Problem Solving
• Production Support
• Project Management
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Product Design and Development
• Product Management
• Stakeholder Management
• Agile Practices
• Oral Communications
• Presentation Skills
• Process Management
• Written Communications
• Agile Plan Experience
• JIRA Experience
• Project Execution Experience
• SPI Management
• Experience leveraging AI

Location

• San Francisco, CA
• Boston, MA
• Pennington, NJ
• New York, NY
• Lincoln, RI

Work Type

• Onsite
• Remote

Experience Level

• 5+ years of relevant experience

Education Level

• High School Diploma / GED / Secondary School or equivalent

Salary/Compensations

• $93,000.00 - $140,000.00 annualized salary

Benefits

• Discretionary incentive eligible
• Eligible for an annual discretionary award based on individual performance, line of business performance, and overall company success
• Benefits eligible
• Industry-leading benefits
• Access to paid time off
• Resources and support

About the Company

• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
• We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
• Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
• We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
• We value the unique perspectives individuals bring from all backgrounds and career paths.
• Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
• At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Equal Opportunity

• FDIC
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.