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About the Role
The Senior Director, Risk Management leads the Canada Card Risk Office team, supporting new and emerging Canada Card business strategies and critical business processes. This role is part of the First Line of Defense, responsible for ensuring Canada business risk management processes meet regulatory expectations and internal Capital One policies, in collaboration with various leaders and partners.
Responsibilities
- Support the Canada Business with identifying and managing the risks inherent in the business activities, products, processes.
- Support the Principal Officer and the Canada Senior Leadership Team (“SLT”) in promoting a culture of risk awareness, clear risk ownership within the business, and personal accountability.
- Oversight of the control testing team, ensuring governance processes in alignment with the COSO framework and continuous improvement as needed.
- Oversight of the risk event management process, ensuring timely identification and escalation of issues and control deficiencies.
- Review and recommend updates to compliance and risk management policies, processes, procedures, controls, metrics to adapt to changes within the industry and in the Branch’s risk appetite.
- Partner with 1A Business and the Second Line of Defence to establish and maintain processes to monitor the regulatory environment to identify new/changed regulations, trends and emerging risks to proactively assess impacts to business operations, risk profile, policies, processes and procedures.
- Support internal audits and regulatory exams (e.g., OSFI, FCAC, OCC), including the resolution of any findings.
Requirements
- At least 10 years of experience in Risk Management, Project Management, Compliance or Process Management
- At least years experience managing people and leading a team
- At least 7 years of Financial Services third party risk management experience
- Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership)
- Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines
- Ability to set direction, manage expectations, and lead cross-functional teams
- Highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution
- High degree of organizational skills and ability to manage multiple, competing priorities
- Strong understanding of Enterprise Risk Management frameworks
- Strong written and verbal communication skills and proven relationship building
Skills
- Risk Management
- Project Management
- Compliance
- Process Management
- Team Leadership
- Financial Services
- Third Party Risk Management
- Verbal Presentation
- Written Communication
- Problem-Solving
- Analytical Thinking
- Critical Thinking
- Cross-functional Team Leadership
- Collaboration
- Consultation
- Organizational Skills
- Priority Management
- Enterprise Risk Management
- Relationship Building
Location
- 161 Bay Street (93021), Canada, Toronto, Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Senior Director
- 10+ years experience
- 7+ years experience
Education Level
- Bachelor's Degree
Benefits
- Full coverage for spouses, domestic partners and dependents
- One-time Work From Home allowance
- Up to $3,000 in mental health coverage
- Up to $5,000 in annual tuition subsidies
About the Company
- For 30 years, we’ve been on a mission to change banking for good.
- We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
- We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians.
- Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.
- We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work.
- Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.
- Are you ready to redefine what’s next?
Equal Opportunity
- Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
- We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
- If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.