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About the Role

Community Forward SF is hiring a Case Manager II for the Ending Transgender Homelessness program, which provides case management, housing location, coordination services, and ongoing housing subsidies to participants in the trans or gender nonconforming community.

Responsibilities

• Establish and maintain a caseload of participants, providing services including advocacy, connection to community resources, benefits support, and crisis intervention.
• Meet with participants regularly to assist them in developing and executing an Individualized Service Plan.
• Ensure access to resources that help stabilize participants' income through benefits advocacy, housing, medical status, and other needs.
• Conduct outreach to encourage program usage, especially regarding housing placement.
• Identify participant behaviors that may jeopardize their housing and intervene to promote housing retention.
• Advocate and link participants to eviction-prevention resources.
• Maintain participant files and associated documentation.
• Assist participants in developing external support systems.
• Adhere to established policies and procedures.
• Ensure participants are treated with dignity and respect.
• Support the mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Attend training and meetings.
• Perform other duties as assigned.

Requirements

• Bachelor’s (B.A.) degree or equivalent or 4 years of housing-related experience.
• 1-year minimum of previous case management experience.
• Comfort with technology including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases.
• Knowledge of and familiarity with the ONE System.
• Effective verbal and written communication skills.
• Ability to work both independently and cooperatively.
• Ability to de-escalate conflict.
• Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders and neurodiversity, and systems of oppression.
• Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.
• Able to work effectively with diverse individuals.
• Ability to write and speak English effectively.
• CPR and first aid certification required within 90 days of hire.

Skills

• Advocacy
• Referrals to community resources
• Benefits connection and support
• Needs assessments
• Individualized Service Plans
• Wrap-around services
• Crisis intervention
• Benefits advocacy
• Housing location
• Housing coordination
• Housing subsidy
• Housing retention
• Eviction-prevention
• Microsoft Office Suite
• Google Suite
• City housing databases
• ONE System
• Conflict de-escalation
• Trauma-informed care
• Organizational skills
• Administrative skills

Location

• San Francisco

Work Type

• Union
• Non-exempt
• Full-time

Experience Level

• 1-year minimum of previous case management experience
• 4 years of housing-related experience

Education Level

• Bachelor’s (B.A.) degree or equivalent

Salary/Compensations

• $30.44 per hour

Benefits

• Housing subsidy

About the Company

• Community Forward SF provides vital programs ensuring neighbors experiencing homelessness have effective services designed for their unique needs, including housing, medical shelter, safe recovery places, and support during domestic violence.
• We are a network of programs designed to work together to meet every stage of need, focusing on the hardest-to-reach, most vulnerable people: Cis and Trans Women, Medical Crisis, Substance Use Disorder, and Older Adults.
• Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

Equal Opportunity

• CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
• You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.
• After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.