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About the Role

The Territory Manager is responsible for an assigned service territory, including direct supervision of route representatives. Key responsibilities include territory safety, customer retention, business growth, managing loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, direct sales, customer satisfaction, route sales, and credits.

Responsibilities

• Promote and sustain a safety culture
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
• Assist in new account installations
• Manage day-to-day activities of customer service programs for the territory
• Visit all required customers each quarter to review growth and service opportunities
• Ensure RSRs respond to and resolve all service requests timely
• Set clear expectations for customer service and lead by example
• Spend 60% of time traveling with service professionals, on route conducting observations and visiting customer locations
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers
• Recruit, select, and hire Route Sales employees
• Complete in-person meetings with each RSR once per week
• Deliver and participate in training to ensure customer retention and service goals are met
• Daily contact (via remote means) with RSRs to address pending items/situations
• Attend meetings and complete necessary administrative work
• Coordinate collections for accounts receivable
• Protect and manage merchandise control processes
• Investigate and report on all accidents or incidents within 24 hours of notification

Requirements

• Demonstrated ability to successfully interface with a variety of organizational functions
• Must be DOT-certified
• Driver’s license
• Automobile insurance on personal vehicle
• Successful completion of criminal background, motor vehicle record, and drug screen checks
• Open to relocation for advancement opportunities

Skills

• Strong interpersonal skills
• Strong analytical skills
• Strong communication skills
• Strong customer service skills
• Considerable negotiation skills
• Computer proficiency
• Working knowledge of MS Office software
• Exposure to sales function preferred
• Considerable skills in management
• Considerable skills in human relations

Location

• Assigned service territory

Work Type

• Full-time
• Driving
• Office environment

Experience Level

• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability preferred
• Previous contract-managed service experience preferred
• Significant customer interface experience
• Significant customer service experience
• Production planning experience preferred
• Maintenance experience preferred
• Warehouse operations experience preferred

Education Level

• High school diploma or equivalent
• Bachelor’s degree in related field preferred or equivalent experience

About the Company

• Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America.
• Vestis® is a leader in the B2B uniform and workplace supplies category.
• Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets.
• The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Equal Opportunity

• Vestis® is an equal-opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• Vestis Commitment to Equal Opportunity Employment
• Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship.
• To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
• Please note that this phone number is to be used solely to request an accommodation with respect to the online application process.
• Reasonable accommodation requests are considered on a case-by-case basis.