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About the Role
Anthropic's Data Center Operations (DCO) team ensures compute fleet availability through hardware and IT operations. At our partner-operated sites, this role manages the interface between Anthropic and the strategic site operations partner performing day-to-day data hall work. As the site lead, you own site outcomes for your assigned sites including: deployment velocity, availability, and incident response. Rather than managing operations staff directly, you provide tactical direction, set priorities, and define the standards for the vendor's on-site teams, paired with performance oversight and ongoing operational assessment to ensure all operational commitments are met. You will define the operational processes, quality gates, and governance rhythms for partner-operated sites. Expect to build the playbook as much as you run it, not just at a site level, but defining and developing program improvements fleet-wide.
Responsibilities
- Own site availability, deployment milestones, and repair turnaround, verified with independent data rather than vendor self-reporting.
- Set daily and weekly priorities and lead the operating cadence, including standups and business reviews.
- Author and improve procedures for deployment, break-fix, change management, security, and EHS compliance.
- Analyze operational trends and standardize lessons across the program.
- Track vendor performance against SLAs and staffing commitments, driving corrective actions when necessary.
- Participate in the incident escalation on-call rotation.
- Direct vendor response, own communications, and close out post-incident actions when designated Anthropic Incident Commander for a site-specific incident.
- Translate engineering requirements into vendor direction and communicate site constraints and risks to leadership.
Requirements
- Have 8+ years of experience in data center operations (hardware, IT infrastructure, or critical facilities) as a manager, technical lead or related role, including accountability for production availability.
- Managed vendors, MSPs, or contract workforces to measurable outcomes: SOWs, SLAs, operational reviews, and corrective action.
- Carry hands-on technical depth in server, network, and rack-level infrastructure, enough to independently verify vendor claims and audit quality.
- Built or substantially improved operational processes, not just run them.
- Served in an incident command or lead-responder role and communicate clearly under ambiguity.
- Can support non-standard hours, including an on-call rotation and availability during deployment surges and maintenance windows.
- Experience with third-party colocation providers or partner-operated sites, delivering IT operations outcomes inside a facility someone else runs.
- Experience standing up operations at a new site or data hall, from commissioning handoff through first deployment.
- Experience with GPU/accelerator or high-density liquid-cooled infrastructure.
- Familiarity with multi-vendor sites where facilities and IT operations are performed by different partners.
- Experience leading projects from initiation to completion across teams you didn't own.
- Background in incident management frameworks, contract/SLA design, or EHS programs.
Skills
- Server infrastructure
- Network infrastructure
- Rack-level infrastructure
- Incident management frameworks
- Contract/SLA design
- EHS programs
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- 8+ years
Education Level
- Bachelor's degree or an equivalent combination of education, training, and/or experience
Salary/Compensations
- $320,000—$405,000 USD
Benefits
- Competitive compensation
- Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
- Lovely office space
About the Company
- Anthropic’s mission is to create reliable, interpretable, and steerable AI systems.
- We want AI to be safe and beneficial for our users and for society as a whole.
- Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
- We believe that the highest-impact AI research will be big science.
- At Anthropic we work as a single cohesive team on just a few large-scale research efforts.
- We value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles.
- We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science.
- We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time.
- We greatly value communication skills.
- Anthropic is a public benefit corporation headquartered in San Francisco.
Equal Opportunity
- We encourage you to apply even if you do not believe you meet every single qualification.
- Not all strong candidates will meet every single qualification as listed.
- We think AI systems like the ones we're building have enormous social and ethical implications.
- We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
- We strive to include a range of diverse perspectives on our team.