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About the Role
FanDuel is hiring a Lead Product Manager to drive the strategy and execution of Account Management and Profile experiences across its portfolio of products. This role involves shaping how millions of customers manage their accounts and personal information, working at the intersection of customer experience, regulatory complexity, and multi-product ecosystem management. You will partner closely with various teams to build customer-first, compliant, resilient, and scalable account management experiences.
Responsibilities
- Partner with the Director of Product to define and communicate a clear product vision, strategy and roadmap for Account Management and Profile.
- Own the end-to-end account management journey across FanDuel's portfolio, designing experiences that balance ease-of-use with necessary controls.
- Enable seamless account experiences across all FanDuel products and identify self-service opportunities.
- Build deep knowledge of account management product features, user journeys, and customer identity/profile best practices.
- Drive measurable improvements in customer satisfaction, completion rates, and account feature adoption.
- Partner with Compliance, Legal, and Risk to evolve account self-service capabilities.
- Champion a test-and-learn approach for validating account experience improvements.
- Partner with engineering to ensure clear requirements, strong acceptance criteria, and high-quality launches.
- Lead complex initiatives end-to-end, from discovery and business case through delivery and iteration.
- Align stakeholders across various departments and drive decisions.
- Deliver concise, action-oriented communication and confidently present to senior leadership.
Requirements
- 7+ years of product management experience with a track record of driving measurable business outcomes through customer-facing experiences.
- Experience with account management, identity, profile/personalization, or customer data products is preferred.
- Candidates with experience in adjacent domains — customer onboarding, conversion optimization, self-serve platforms, or marketplace account features will be strongly considered.
- Demonstrated ownership of complex, cross-functional initiatives with measurable business impact.
- Experience leading and developing others as a direct manager, with evidence of their growth under your leadership.
- Comfort working in regulated or compliance-sensitive environments, with experience partnering closely with Legal, Compliance, and Risk.
- Technical fluency: comfortable collaborating deeply with engineering on APIs, complex identity systems, multi-product architecture, and third-party vendor integrations.
- Strong business acumen: crafting business cases, prioritizing tradeoffs, and communicating clearly with executive stakeholders.
- Excellent written and verbal communication; able to influence without authority across senior leadership and cross-functional partners.
- Passion for sports, sports betting, or sports-adjacent products; existing knowledge in these areas is a plus.
- Bonus: exposure to AI in a product context.
Skills
- Product Strategy
- Product Vision
- Roadmap Development
- Account Management
- Customer Experience Design
- Regulatory Compliance
- Cross-Product Collaboration
- Self-Service Platforms
- User Journey Mapping
- Customer Identity Management
- Personalization Technologies
- Performance Metrics (HEART scores, task success, conversion, user happiness)
- Data-Driven Prioritization
- Experimentation (A/B testing, pilots)
- Product Quality Assurance
- Stakeholder Management
- Influencing Skills
- Business Case Development
- Technical Fluency (APIs, identity systems, architecture)
- AI in Product Context
Location
- New York
- Los Angeles
- Jersey City
Work Type
- Hybrid
Experience Level
- Lead
- 7+ years of product management experience
- Experience leading and developing others as a direct manager
Salary/Compensations
- $138,000 - $190,300 USD
Benefits
- Array of health plans (some as low as $0 per paycheck)
- Programs for fertility and family planning
- Mental health support
- Fitness benefits
- Generous paid time off (PTO & sick leave)
- Annual bonus
- Long-term incentive opportunities
- 401k with up to a 5% match
- Commuter benefits
- Pet insurance
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) matching program
- Short-term or long-term incentive compensation (cash bonuses, stock program participation)
- Paid personal time off
- 14 paid company holidays
- Paid sick time
About the Company
- FanDuel Group is the premier mobile gaming company in the United States and Canada.
- FanDuel Group consists of a portfolio of leading brands including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and its daily fantasy sports product.
- The company also operates FanDuel TV and FanDuel TV+.
- FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
- The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland.
- FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator.
Equal Opportunity
- FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law.
- We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
- FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.