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About the Role

This hands-on position involves training customers on how to use the CaptionCall phone to enrich their lives. The role requires working with diverse individuals in their homes and offers flexibility and independence.

Responsibilities

• Install and troubleshoot CaptionCall phones
• Train customers on phone usage and features
• Promote the CaptionCall service
• Engage in lead generation activities and generate referrals
• Attend and participate in trade shows and corporate events
• Guide CaptionCall activities and recommend business expansion
• Recruit and refer potential Installer/Trainer candidates
• Complete assigned service calls
• Maintain accurate customer records
• Complete required reports and submit invoices and feedback
• Retrieve and clean phones from former customers
• Maintain adequate inventory of equipment and supplies
• Adapt to new responsibilities as necessary
• Perform other duties as assigned

Requirements

• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Must be reliable, organized, and punctual
• Possess the requisite integrity to maintain confidential information

Skills

• Excellent customer service
• Effective communication in English (reading, writing, speaking, listening)
• Ability to tailor services to unique customer needs

Location

• Remote

Work Type

• Part-time
• Independent work

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

About the Company

• Harnessing the power of language, we connect diverse people and enrich the human experience.
• Our vision is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
• Sorenson is a leading language services provider combining patented technology with human-centric solutions.
• We strive to increase accessibility and inclusion through communication solutions for all.
• We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity

• Sorenson Communications is an EOE, Disability/Age Employer.