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About the Role

The Pre-Litigation Team Manager oversees the day-to-day operations of pre-litigation case teams, ensuring cases move efficiently through treatment, demand preparation, and settlement. This is a hands-on leadership role requiring expertise in people management and operational rigor for high-volume caseloads.

Responsibilities

• Manage and develop a team of case managers and case manager assistants handling pre-litigation personal injury cases from intake through settlement
• Monitor caseloads, case aging, and file quality to identify bottlenecks and keep cases moving toward timely resolution
• Set clear performance expectations and conduct regular one-on-ones, coaching, and formal performance reviews
• Own and enforce standard operating procedures for treatment monitoring, demand packages, lien resolution, and settlement handoff
• Track team KPIs and report on team performance to firm leadership
• Use Filevine to audit case files, monitor task completion, and ensure documentation is accurate and audit-ready
• Handle escalations — client concerns, medical provider issues, and internal roadblocks — quickly and professionally
• Support hiring, onboarding, and training for new pre-litigation staff
• Help identify and roll out process improvements as the team and caseload grow

Requirements

• 3+ years of experience in personal injury case management
• 1–2 years of experience in a supervisory or team lead role
• Strong working knowledge of the pre-litigation lifecycle: treatment, demand, negotiation, and disbursement
• Experience with Filevine or comparable case management software strongly preferred
• Proven ability to manage, coach, and hold a team accountable to performance standards
• Excellent organizational skills and comfort managing a high-volume, deadline-driven caseload
• Clear, direct communication style — with clients, attorneys, and your team

Experience Level

• 1-2 years supervisory or team lead experience
• 3+ years of experience in personal injury case management

Education Level

• Bachelor's degree preferred
• Equivalent experience in personal injury case management will be considered

Salary/Compensations

• Competitive base salary, commensurate with experience

Benefits

• Full benefits package

About the Company

• Opportunity to build and shape a growing team at a firm that's investing heavily in its people and operations
• Collaborative leadership team that values clear communication and operational excellence