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About the Role

We are seeking an experienced, detail-oriented, and service-driven professional to serve as Account Manager, responsible for the proactive execution and coordination of group sales support processes. Operating under the direction of the Vice President, Group Sales – Europe, the Account Manager ensures the efficient, accurate, and high-quality delivery of services to clients and member hotels, supporting the successful execution of regional and international group sales initiatives.

Responsibilities

Provide comprehensive sales support to Sales Directors across international markets in EMEIA.
Maintain accurate sales tracking, sales account management, and database records through effective use of all PTG sales tools and systems including CRM, https://meetings.preferredhotels.com, and brand member portals.
Assist in monitoring the Group Desk Inbox and provide minimal support to Group Sales Directors in Europe as needed.
Ensure detailed and professional response to all client/member hotel group sales requests.
Distribute group leads to member hotels and manage group lead profiles in accordance with established SOPs.
Follow up with member hotels within 48 hours of non-response.
Assist with report generation as needed.
Provide timely and thorough communications with clients, sales directors, and with hotel members regarding program information on a daily basis.

Requirements

Qualifications are typically acquired through completion of a university or college degree and/or relevant experience in the travel or hospitality industry.
Strong discipline and structure.
Exceptional attention to detail, and excellent organizational and communication skills.
Previous sales administration experience within luxury hotels is highly desirable.
Proficiency in Microsoft Office and Windows-based applications.
Perseverance and resilience, with the ability to prioritize, multitask, and maintain accuracy in a high-volume, fast-paced environment while exercising sound judgment when handling sensitive information.
Strong people and service orientation, thriving in a highly interactive role that requires collaboration, relationship-building, and balancing multiple priorities with a natural tendency to support others.
Collaborative and process-driven approach, working comfortably within established policies and involving others appropriately in decision-making to build consensus.
Open, clear, and persuasive communication, enabling effective coordination and follow-through in a support-focused role.
Team-first mindset, leading by example, sharing knowledge, and providing friendly but consistent follow-up to ensure successful outcomes.
Experience in a global sales office structure and supporting sales success behind the scenes.
Ability to ensure requests, leads, and communications are handled efficiently, professionally, and in line with established standards.
Ability to work in a structured, process-driven environment where accuracy, consistency, and clear procedures are essential to supporting complex group sales activity across multiple regions and stakeholders.
Ability to work in a highly collaborative, service-oriented setting that requires close coordination with sales leaders, hotel partners, and clients in support of regional and international business objectives.
Ability to bring organization and reliability to complex activities, comfortably managing multiple priorities while working within established guidelines and best practices.

Skills

Sales support
Group sales
Client relations
Database management
CRM
Microsoft Office
Windows-based applications
Communication skills
Organizational skills
Attention to detail
Multitasking
Prioritization
Problem-solving
Collaboration
Relationship-building
Process-driven approach
Additional language proficiency (asset)

Work Type

Hybrid (at least three days per week in the office)

Experience Level

Experienced

Education Level

University or college degree

About the Company

At Preferred Travel Group, we champion the power of travel to inspire meaningful connections and enrich lives around the world.
We are a global family of brands and programs representing the finest independent hotels and resorts.
We are united by a shared belief in authenticity, collaboration, and the value of independent spirit.
Our culture reflects our ideology in action: people first, relationships at the center, and a commitment to creating lasting impact for our partners, our global community, and one another.
When you join Preferred, you become part of a purpose-driven organization where ideas are welcomed, growth is encouraged, and your work contributes to shaping the future of travel.