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About the Role

The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.

Responsibilities

• Provides leadership and guidance to Computer Service Repair Department and Knowledge Bar associates.
• Ensures accurate and timely execution of parts orders and returns, including store stock quality control.
• Manages cycle counts, inventory turns, obsolescence, and markdowns with Service Purchasing.
• Ensures customer service standards are met and handles difficult customer situations professionally.
• Drives Service Department performance to meet or exceed goals for customer satisfaction, productivity, income, and operational efficiency.
• Manages vendor relationships, including parts cost, margin, and SLAs.
• Creates vendor P&Ls.
• Participates in staffing, orientation, and training activities.
• Assists with scheduling to ensure proper coverage.
• Maintains technical certification levels for proper service and repair of products.
• Responsible for the appearance and maintenance of the parts room and Service Department facilities.

Requirements

• Ability to communicate professionally and manage multiple customers and projects simultaneously.
• Ability to read, analyze, and interpret business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate information verbally in one-on-one and group settings.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to carry out instructions furnished in written, verbal, or diagram form.
• Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs.
• Ability to stand for prolonged periods.
• Shifts include hours before and after store opening, and may include mornings, nights, weekends, and holidays.

Skills

• Leadership
• Customer Service
• Inventory Management
• Vendor Relationship Management
• Scheduling
• Technical Certification

Location

• Onsite

Work Type

• Full-time

Experience Level

• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.

Education Level

• High school diploma or equivalent.
• Associate’s or Bachelor’s degree from a college or technical school preferred.
• A+ and Apple certifications are required within 120 days of hire.

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
• 401K Plan with Company Match
• Paid Time Off
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

About the Company

• Micro Center is the nation’s leading computer and electronic device big box retailer.
• Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.
• Passion, Energy, and commitment describe life at Micro Center.
• We are passionate about customer service and developing long-term customer relationships.
• We are looking for those who are committed to these same values.
• It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!
• At Micro Center, we empower our employees to set their sights high and blaze their trails.
• This is a place where your future success and growth are truly a result of your efforts and achievements.
• Our teams are made up of motivated individuals who work hard to advance their careers.
• Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places.

Equal Opportunity

• Micro Center is an Equal Opportunity Employer.