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About the Role
Oversee the daily operations of the driver and installation team, playing a key role in developing and delivering training programs to ensure the highest standards of safety, efficiency, and customer service.
Responsibilities
- Lead, train, and mentor driver and installation teams.
- Conduct new-hire training and orientation programs.
- Track and evaluate each new hire’s mentorship period.
- Perform ride-along delivery inspections and prepare detailed reports.
- Review inspection results with delivery teams and management.
- Assist in developing training solutions for challenges identified during deliveries.
- Provide coaching and problem-solving support to enhance team performance.
- Ensure compliance with company policies, safety procedures, and quality standards.
Requirements
- Final mile delivery/logistics experience.
- Experience in home appliance installation (refrigerators, microwaves, ovens, dishwashers, washers, dryers, etc.).
- Proven leadership experience with driver/installation teams.
- Fluent in English, both written and spoken (Spanish bilingual preferred).
- Valid driver’s license with an insurable driving record.
- Ability to pass a background screening and DOT compliance.
- Strong customer service skills, including the ability to de-escalate concerns.
- Excellent communication, coaching, and problem-solving skills.
Skills
- Appliance installation
- Final mile delivery
- Logistics
- Leadership
- Communication
- Coaching
- Team-building
- Customer service
- Problem-solving
- Training development
Salary/Compensations
- Excellent base wage
Benefits
- Insurance available 1st of month after 30 days
- Retirement plan available 1st of month after 90 days
- Retirement match provided after 1 year
- Affordable Medical, Dental and Vision Insurance
- Company provided life insurance
- Voluntary life insurance available
- Company provided short-term disability
- Company provided long-term disability
- Excellent 401k match of 100% on first 3% then 50% on next 2%