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About the Role

The Housing Case Manager (HCM) provides comprehensive Case Management services and care coordination to residents living with HIV and/or co-occurring conditions. The role focuses on ensuring housing stability by promoting independent living, financial management, and health and wellness.

Responsibilities

• Provide case management services including supportive counseling, motivational interviewing, crisis intervention, care coordination, linkage and referral, assessment, and service plan development.
• Conduct monthly home visits to clients' living spaces.
• Document all services and interventions provided according to funder, regulatory, industry, and internal standards.
• Ensure HIPAA forms and income verification documents are uploaded into client files.
• Create comprehensive initial assessments and service plans within 30 days of enrollment.
• Reassess and update service plans every 90 days.
• Provide referrals and follow-up for primary care, substance use services, nutrition, clothing, mental health services, and financial management.
• Maintain meaningful engagement with residents using motivational interviewing and supportive interventions.
• Promote participation in community activities for individual growth and social support.
• Connect and coordinate with internal departments such as ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Assist new clients with moving into apartments and transitioning from homelessness to stable housing.
• Develop strength-based individualized goals in collaboration with the client.
• Provide constructive feedback on goal participation during scheduled engagement.
• Accompany residents to facilitate access to external services as needed.
• Assess and discuss financial management with clients, including rent obligations, subsidy maintenance, utility payments, and nutritional needs.
• Complete apartment inspections and place work orders, collaborating with custodial and operations staff.
• Participate in weekly supervision meetings prepared.
• Complete all required reports and paperwork by prescribed deadlines.
• Demonstrate excellent customer service with clients, staff, vendors, and stakeholders.
• Coordinate care, including case conferencing, with residents' internal and external service providers.
• Participate in case conferences as part of a multidisciplinary team.
• Perform other responsibilities and duties as assigned.
• Participate in advocacy and direct actions to end homelessness and HIV/AIDS.

Requirements

• Bachelor's degree in social work, psychology, counseling, or a related field preferred; Master's Degree a plus.
• Minimum of three years of relevant experience in a social services setting working with individuals experiencing homelessness, mental health issues, and/or substance use.
• Ability to prioritize and multi-task.
• Experience with and proven commitment to working with low-income and marginalized communities, individuals engaging in substance use, and those with multiple chronic medical and/or behavioral health conditions.
• Ability to document in various electronic systems.
• Dependable and flexible.
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills.
• Strong interpersonal skills.
• Good communication skills, both verbally and in writing.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to work with colleagues to solve problems.
• Familiarity with Harm Reduction practices.
• Must be present in the program site 100% of the time.
• Working knowledge of NYC mass transportation systems (subway and bus) is required.
• Occasionally expected to de-escalate tense, even hostile, client situations.

Skills

• Case Management
• Care Coordination
• Supportive Counseling
• Motivational Interviewing
• Crisis Intervention
• Assessment
• Service Plan Development
• Field Work
• Documentation
• HIPAA Compliance
• Referral Management
• Independent Living Skills Promotion
• Financial Management Assessment
• Health and Wellness Promotion
• Customer Service
• Interpersonal Skills
• Communication Skills (Verbal and Written)
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Problem Solving
• Harm Reduction Practices
• Advocacy

Location

• New York City

Work Type

• Onsite
• Full-time

Experience Level

• 3 years of relevant experience

Education Level

• Bachelor's degree in social work, psychology, counseling, or a related field preferred
• Master's Degree a plus

Salary/Compensations

• $24/hr - $31.25/hr commensurate with experience

Benefits

• Three comprehensive healthcare plans
• PTO accrual up to 30 days in the first year
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks
• Metro Card provided for transportation

About the Company

• Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
• Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Services include Health Home care management, behavioral health, and syringe exchange programs.
• Operates 10 high-end thrift shops and a Bookstore Cafe.
• Fights for funding and legislation to ensure all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment.
• This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (RWDSU).

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment.
• Does not request prior salary information during the hiring process.