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About the Role

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies. It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies.

Responsibilities

Drives strategic, technical and complex adoption strategies across large, strategic customer segments, leading high-complexity enterprise deployments where AI-analytics inform both planning and execution
Regularly leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs
Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes
Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions
Demonstrates deep knowledge across several products in a secondary architecture
Runs adoption business reviews (state of usage, blockers, market trends) and updates TAPs, integrating AI analytics to highlight trends and forecast needs
Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals
Leads adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience
Communicates complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding
Participates in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items
Designs and leads many series; measures reach and impact
Leads technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explains trade‑offs to stakeholders
Integrates advanced telemetry and AI models, designs and runs complex labs (multi‑domain, multi‑site) to de‑risk deployments; documents “known good” patterns; adapts them dynamically to address specific customer technical challenges
Acts as Technology Evangelist, turns field signals into product improvements, owns some high‑value asks, builds the case, and follows through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies
Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results
Leads cross-functional initiatives to scale best practices globally and improve customer outcomes
Mentors senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy

Requirements

Bachelor's or Master’s Degree in Networking or Cyber Security related discipline with 10+ years of experience in a technical customer facing role.
Industry certification: CCNP, CCIE in Enterprise or Security, CISSP. Or equivalent and demonstrable experience.
Experience with Network Design and Deployment across LAN, WAN.
Expert experience of DNS, Proxy, Firewall, Endpoint, NDR and Networking/Security concepts.
Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.

Skills

AI-driven insights
Technical Adoption Planning (TAP)
Cisco technologies
AI advancements
Network Design and Deployment
DNS
Proxy
Firewall
Endpoint
NDR
Networking/Security concepts
Communication
Strategic planning
Execution
Telemetry
AI models

Location

Remote

Work Type

Full-time

Experience Level

10+ years of experience in a technical customer facing role
10yrs experience in Cyber Security and/or Networking

Education Level

Bachelor's or Master’s Degree in Networking or Cyber Security related discipline
Bacheller or MSc in network / Security related discipline
CCNP, CCIE in Enterprise or Security, CISSP
CCIE in either Enterprise Networking or Security
CISSP

About the Company

Cisco Customer Experience (CX) is a comprehensive service organization focused on accelerating customer success by guiding them through the entire technology lifecycle.
Cisco CX provides expert consulting, technical guidance, and support to help customers deploy, adopt, optimize, and renew Cisco solutions effectively.
The CX team acts as trusted advisors, aligning technology strategies with business outcomes to reduce risks, enhance security, optimize productivity, and accelerate return on investment.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.