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About the Role

The Membership Concierge III delivers the highest quality customer service to all members and guests. This role actively promotes Life Time to prospective members, assists with the buying experience, and contributes to club acquisition and retention goals. It serves as a leader on The Concierge Team, fostering a culture of service and building value-based relationships to support members in achieving their healthy way of life goals.

Responsibilities

Facilitate check-in process for members and guests.
Monitor, handle, and delegate incoming phone calls.
Maintain updated knowledge of club programming, events, pricing, and policies.
Proactively build relationships with members and guests, creating exceptional service experiences.
Assist members with account maintenance, including program, service, and product payments.
Function as a player on the Certified Retention Team, communicating options to members requesting to cancel their membership.
Engage in service recovery for member questions and concerns, finding solutions to ensure customer satisfaction.
Customize the buying experience for prospective members by aligning amenities and programs to their interests and needs.
Communicate with members and prospective members via email or phone in a manner aligned with the brand.
Complete administrative duties, club paperwork, and cash drawer reconciliation.

Requirements

High School graduate or equivalent.
Minimum of 1-year customer service experience.
Minimum of 1-year sales experience.
Completion of Membership Sales Certification within 60 days of hire.
Completion of Retention Specialist Certification within 60 days of hire.

Work Type

Hourly position
Full-time

Experience Level

1-year customer service experience
1-year sales experience

Education Level

High School graduate or equivalent
Bachelors Degree in Hospitality or related field (Preferred)

Salary/Compensations

$23.25 - $31.00 per hour

Benefits

Fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Medical, dental, vision, and prescription drug coverage (Full-time)
Short term and long term disability insurance (Full-time)
Life insurance (Full-time)
Pre-tax flexible spending and dependent care plans (Full-time)
Parental leave and adoption assistance (Full-time)
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave (Full-time)
Deferred compensation plan (Full-time, if applicable)

About the Company

Life Time is a place for everyone.
We are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual.

Equal Opportunity

We remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.