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About the Role

The Slot Technician is responsible for maintaining and repairing all electronic slot equipment, as well as select equipment for Finance and Table Games operations. This role also handles all installs, moves, removes, and modifications of related stands, signage, and machines, coordinating with Slot Operations to ensure maximum efficiency and promote company goals.

Responsibilities

• Ensure all slot machines operate according to company standards.
• Rebuild parts/equipment during downtime and maintain assigned parts inventory.
• Circulate through assigned area performing repairs as necessary.
• Ensure all slot/storage areas are cleaned and organized.
• Responsible for the initial set-up and testing of all new slot products.
• Complete all regulatory/operational documents thoroughly and legibly.
• Responsible for the security of keys and all issued tools and equipment.
• Maintain the integrity of slot machine equipment and secure all company assets.
• Assist the Finance department by maintaining and repairing currency and related equipment.
• Notify Cage Shift Managers/Cage Manager of all maintenance and repairs performed on equipment.
• Track and record all finance equipment repairs/maintenance on the equipment tracking log sheet.
• Provide reports to Cage Shift Managers/Cage Manager of any parts or supplies needed for finance equipment.
• Assist the Table Games Department by maintaining and repairing any Table Games’ electronic equipment as requested.
• Conduct regular inspections of machines and equipment.
• Participate in the repair of progressive gaming and other electronic displays.
• Maintain a current understanding of all policy and guidelines regarding information security.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months of employment.
• Attend all necessary meetings, including equipment training classes from vendors.
• Perform job duties throughout SGC properties as needed, including traveling between or reporting to other properties.
• Perform duties within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent GED required.
• Knowledgeable in Electronic theory.
• Minimum of one (1) year experience as a Slot Technician in a licensed jurisdiction OR minimum of two years’ experience in Electronics or closely related field.
• Candidate must complete the internal testing and evaluation process of the approved SGC Slot Technical training program.
• Exhibits superior communication skills and training skills with the ability to learn independently.
• Working knowledge of computer software applications and practical usage.
• Ability to perform basic mathematical functions with regard to monetary units and compute slot machine percentages.
• Must possess excellent communication skills.
• Ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to reach with hands and arms; talk or hear; use hands to touch, handle, or feel objects, tools or controls.
• Must be capable of using various electronic test equipment and power tools.
• Must frequently lift and/or move a minimum of fifty (50) pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Must be able to work in an environment where smoking is permitted.

Skills

• Electronic theory
• Electronics repair
• Computer software applications
• Basic mathematical functions
• Communication skills
• Training skills
• Problem-solving
• Customer service

Location

• SGC properties

Work Type

• Full-time
• 24-hour schedule

Experience Level

• 1+ year experience as Slot Technician or 2+ years in Electronics/related field

Education Level

• High School Diploma or GED equivalent

Salary/Compensations

• $17.92 per hour
• Compensation is negotiable based on experience and education.

Benefits

• $1,000 sign-on bonus

About the Company

• At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.