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About the Role

dnata is seeking an Account Manager to build and maintain strong relationships with airline clients, ensuring the seamless delivery of catering services. This role acts as the main point of contact for clients, handling inquiries, resolving issues, and providing exceptional customer service to drive revenue growth and exceed client expectations.

Responsibilities

• Follow up with the proper department to ensure all open issues are resolved.
• Ensure that the day-to-day operation is on schedule, using the proper and most updated documentation.
• Liaise with the local customer station team and follow up on all local operational related issues.
• Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives.
• Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules.
• Support the Executive Chef in coordinating menu presentations and any special presentations.
• Support the Production department with all airline cycle changes.
• Monitor and ensure that loading and billing of the customer is accurate.
• Coordinate and participate in all kitchen evaluations; distribute evaluation feedback to department managers and ensure appropriate response is provided in a timely, detailed manner.
• Communicate daily with department managers regarding operational issues and attend daily operations briefing.
• Document and maintain a daily customer discrepancy log; communicate information to respective department managers; monitor follow-up on action plans to ensure customer satisfaction; follow-up with the customer to communicate actions taken to resolve issues.
• Monitor and ensure compliance with customer safety and equipment policies/procedures!
• Other duties as assigned.

Requirements

• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have driver’s license.
• The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209)
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Continuously asked to multi-task under time limits.
• Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
• Requires constant attendance and punctuality.
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Meets productivity standards.
• Completes work in timely manner.
• Strives to increase productivity.
• Works quickly.
• Regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch.
• Must regularly lift and /or move up to 30 pounds.
• Observes safety and security procedures.
• Reports potentially unsafe conditions.
• Use equipment and materials properly.
• Applicants must be legally authorized to work in the United States at the time of application and throughout their employment without current or future sponsorship from dnata Catering USA.

Skills

• Communication skills
• Conflict management
• Conflict resolution
• Customer service
• Negotiation skills
• Attention to detail
• Manage multiple accounts efficiently

Location

• 127 airports

Work Type

• Full-time

Experience Level

• 3 years in high volume hospitality preferred

Education Level

• Associate’s Degree
• Bachelor’s Degree preferred

Benefits

• 401(k)
• Healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift

About the Company

• dnata is one of the world’s largest air services providers.
• Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports.
• Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.
• Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
• To be the word's most admired air and travel provider
• We Are Safe
• We Are Future Thinkers
• We Play To Win
• We Respect Everyone and Work As A Team

Equal Opportunity

• We believe that diversity and inclusion are fundamental to creating a strong workplace and community.
• At dnata, we’re proud that our workforce is as diverse as the customers we serve.
• And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities.
• We welcome everyone.
• Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
• dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws.
• California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
• New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
• Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
• New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
• Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
• Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.