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About the Role

Flair Airlines is seeking talented individuals to help make air travel affordable and accessible. As Canada's most dependable airline, we are committed to delivering true value to our customers. We are expanding our network, increasing flight frequency, and introducing new services, and we are looking for passionate people to join our team and contribute to our mission.

Responsibilities

• Manage agency onboarding, including creating and updating profiles in TTS, validating accreditations, verifying permits, and collecting required business and banking information.
• Support the Business Development team with agency engagement plans, partner communications, and related initiatives.
• Provide support to partner agencies regarding bookings, products, policies, promotions, and operational processes.
• Process booking changes, track service requests and exceptions, and report recurring service issues.
• Participate in organizing webinars, training sessions, trade shows, and industry events.
• Support event planning, including venue sourcing, vendor coordination, negotiation support, familiarization (FAM) trip logistics, and on-site support as needed.
• Prepare sales reports, business metrics, and other departmental reports.
• Track departmental budget items, expenses, and related records.
• Maintain agency and client information accurately and up-to-date in TTS and CRM systems.
• Collaborate with internal departments to improve processes and ensure a consistent experience for partner agencies.
• Stay current with Flair Vacations products, supplier offerings, booking processes, policies, promotions, and industry developments.
• Perform other related duties as assigned.

Requirements

• Possess Flair's core values: honesty, efficiency, accountability, and respect.
• Demonstrated ability to succeed in previous roles.
• Post-secondary education in travel, tourism, business administration, or a related field is preferred.
• Minimum of 3-5 years of experience in the travel industry, within a travel agency, tour operator operations, or agency support.
• Experience supporting travel advisors, partner travel agencies, or managing agency accounts is strongly preferred.
• Good understanding of vacation packages, booking processes, supplier relations, and travel agency operations.
• Hands-on experience with TTS (SoftVoyage) is required.
• Experience with a CRM platform is considered an asset.
• Experience in producing business intelligence (BI) reports is considered an asset.
• Excellent customer service, communication, and relationship-building skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• High attention to detail and a professional, solutions-oriented approach.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Ability to quickly learn new systems, products, and processes.
• Excellent verbal and written communication skills in English are required.
• Fluency in French is considered a significant asset.
• Satisfactory criminal record and professional reference checks.
• Legally authorized to work in Canada without restriction.

Skills

• Customer service
• Communication
• Relationship building
• Organization
• Time management
• Attention to detail
• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• TTS (SoftVoyage)
• CRM platforms
• Business Intelligence (BI) reporting

Location

• Montreal, Quebec

Work Type

• On-site
• Full-time

Experience Level

• 3-5 years

Education Level

• Post-secondary education in travel, tourism, business administration, or a related field preferred

Benefits

• Competitive compensation
• Comprehensive benefits package including medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
• Retirement savings plan with employer matching contributions.
• Unlimited travel benefits, including free and reduced-fare flights for the employee and travel companions.

About the Company

• Flair Airlines is committed to making air travel affordable and accessible to everyone.
• We are Canada's most dependable airline, focused on delivering true value to our customers.
• We are expanding our network, increasing flight frequency, and introducing new services.
• We foster a stimulating and collaborative work environment with ample growth opportunities.
• We invest in our people, recognizing that their success contributes to our collective success.
• We are dedicated to creating a workplace where leaders can thrive, innovation is encouraged, and every team member feels valued and empowered.

Equal Opportunity

• Flair is committed to building an inclusive, equitable, and accessible workplace that welcomes talent from all backgrounds.
• We encourage all qualified individuals to apply.
• If you require accommodation during the selection process, please inform us.