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About the Role
This role involves supervising and coordinating daily restaurant and service operations, ensuring exceptional customer service, and managing front-of-house staff. The position also requires maintaining operational standards, managing inventory, and handling guest feedback.
Responsibilities
- Supervise and coordinate the daily operations of restaurant and service teams.
- Ensure consistent delivery of exceptional customer service to all guests.
- Train, schedule, and support front-of-house staff, including servers, bartenders, and hosts.
- Maintain cleanliness and organization of dining and service areas in line with health and safety standards.
- Monitor inventory levels and place orders for supplies and ingredients as needed.
- Handle customer complaints and resolve issues promptly and professionally.
- Assist in menu planning, pricing, and food presentation in collaboration with kitchen staff.
- Enforce all policies and procedures related to food handling, hygiene, and sanitation.
- Prepare reports on sales, inventory, staffing, and guest feedback for management review.
- Support in organizing special events, private functions, and catering services.
Requirements
- Proven experience in a supervisory role within food and beverage operations (restaurant, hotel, or resort preferred).
- Strong leadership, communication, and interpersonal skills.
- Knowledge of food safety and sanitation regulations (e.g., HACCP).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency with point-of-sale (POS) systems and basic Microsoft Office applications.
- Fast-paced environment requiring multitasking and quick decision-making.
- Standing and walking for extended periods.
- Occasional lifting of supplies or equipment (up to 25 lbs).
- Ability to provide service inside and outside.
Skills
- Leadership
- Communication
- Interpersonal skills
- Food safety
- Sanitation regulations
- Point-of-sale (POS) systems
- Microsoft Office applications
- Multitasking
- Decision-making
Location
- S. Quinlan Rd, approximately 10 min into the Steiner Ranch neighborhood
Work Type
- Full-time
Experience Level
- Supervisory
Benefits
- Wellness Classes
- Growth Opportunities
- Employee Discounts
- Employee Recognition
- Health, Dental, Vision & 401k
About the Company
- Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.
- Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
- What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
- What We Believe: Shared accountability, Humility and kindness, Creative problem solving, Collaboration & community, Do well and do good.
Equal Opportunity
- Lake Austin Spa Resort is an EEOE/M/F/D/V and eVerify Employer.