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About the Role
Window World of Long Island is seeking a motivated and organized Installation Operations Manager to oversee residential home improvement projects from initial handoff through successful completion. This role serves as the key point of contact between customers, sales, installers, production, and vendors to ensure projects are completed on time, correctly, and to the highest customer service standards.
Responsibilities
- Manage residential home improvement projects from contract through completion.
- Serve as the primary point of contact for homeowners throughout the project.
- Conduct project handoffs with the sales team and review contracts, measurements, scope of work, and project specifications.
- Coordinate project scheduling with customers, installers, production, and subcontractors.
- Communicate installation schedules, project updates, and any changes to homeowners.
- Perform pre-installation and post-installation inspections to ensure projects meet company standards.
- Review measurements, product specifications, materials, and scope of work for accuracy.
- Visit job sites as needed to monitor progress, quality, and workmanship.
- Identify and resolve project issues quickly and professionally.
- Coordinate with service and production teams to address any concerns or deficiencies.
- Maintain accurate project documentation and update project management systems.
- Communicate with vendors and suppliers regarding materials and product availability.
- Ensure projects remain on schedule and within established scope.
- Help manage customer expectations and provide solutions when challenges arise.
- Conduct final project walkthroughs with homeowners when necessary.
- Follow up with customers after installation to ensure satisfaction.
- Maintain the highest level of customer service throughout the entire project.
- Continue developing product and industry knowledge through ongoing training.
Requirements
- Previous project management, construction, remodeling, or home improvement experience preferred.
- Experience with windows, doors, siding, roofing, or other residential exterior products is a plus.
- Strong organizational and time-management skills.
- Excellent communication and customer service skills.
- Ability to manage multiple projects and priorities simultaneously.
- Strong problem-solving and conflict-resolution skills.
- Detail-oriented with the ability to review contracts, measurements, and project specifications accurately.
- Ability to work independently while also collaborating effectively with a team.
- Professional and confident when communicating with homeowners, installers, and vendors.
- Basic math and measuring skills.
- Ability to use computers, email, teams, and project management software.
- Ability to travel to customer homes and job sites throughout Long Island.
- Valid driver's license and reliable transportation.
- Ability to lift at least 50 pounds when necessary.
- Comfortable working outdoors and visiting active job sites.
- Strong work ethic, accountability, and a positive attitude.
Skills
- Project management
- Construction
- Remodeling
- Home improvement
- Windows
- Doors
- Siding
- Roofing
- Organizational skills
- Time-management skills
- Communication skills
- Customer service skills
- Problem-solving skills
- Conflict-resolution skills
- Detail-oriented
- Team collaboration
- Computer proficiency
- Project management software
Location
- Long Island
Work Type
- Full-time
Experience Level
- Based on experience
Salary/Compensations
- Competitive salary based on experience.
Benefits
- 401(k)
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Paid on-the-job training
- Ongoing product training
- Exciting advancement opportunities
- Dynamic team culture
- Engaging events
- Supportive management team
- Additional perks
About the Company
- America's Largest Exterior Home Remodeling Company.
- Specializes in windows, doors, siding, roofing, and other residential exterior remodeling products.
- Energy-efficient products backed by industry-leading warranties.
- Exceptional attention to detail and customer care.
- Mission: to combine exceptional quality and workmanship with superior service at affordable prices.
- Won Best of Long Island for 14 years in a row.