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About the Role

Incumbents in this class perform routine clerical tasks relating to greeting the public in a school, department or office. The work requires good knowledge of the policies, functions and procedures of a department, school district or office. Work involves the prompt greeting of visitors and/or clients, ascertaining their needs and coordinating with appropriate staff members. May involve related clerical tasks such as screening telephone calls, pulling files, completing referral applications and maintaining visitor registers.

Responsibilities

• Receives callers to ascertain their business and refer them to the appropriate person, department or location
• Records telephone calls and ensures messages are given to the correct party
• Provides general information to the public on routine matters
• Records time of staff entering and leaving the office
• Records staff whereabouts when absent from the office
• Accepts or collects forms or applications
• Enters applications on computer and prepares files
• Opens, sorts and distributes mail
• Places long distance calls and records them
• Prepares letters and packages for overnight mailing and arranges for pick-up
• Records and copies all incoming checks, following up with accounting
• Maintains a sign-in register of visitors
• Maintains files and prepares reports as required
• Pulls material from files and makes simple file searches
• Performs copying and collecting tasks related to receptionist duties
• Enters and retrieves information in an automated information system
• Performs related work as required

Requirements

• Graduation from high school or possession of a high school equivalency diploma
• Three (3) years of satisfactory full-time paid experience in an office environment
• Satisfactory completion of 30 credits or one year of post high school experience at a college or business school may be substituted for one year of the required experience

Skills

• Working knowledge of personal computers, office terminology, procedures and equipment
• Working knowledge of computer software applications (i.e., Microsoft Office Suite)
• Ability to understand and follow oral and written instructions
• Ability to meet and communicate effectively with the public and others either in person or on the phone
• Ability to write legibly
• Ability to handle a high volume of calls and visitors simultaneously
• Clerical aptitude
• Good judgment
• Mental alertness
• Tact and courtesy
• Neat personal appearance
• Physical condition commensurate with the demands of the position

Location

• Albany

Work Type

• Full-time

Experience Level

• 3 years

Education Level

• High school diploma or equivalent
• 30 college credits or 1 year post-secondary education

Salary/Compensations

• $45,220.28

About the Company

• City of Albany