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About the Role

This position will provide installation, maintenance, and operational support for CapMetro's telecommunications solution. Responsibilities include task prioritization, hands-on problem-solving, hardware and software installation/maintenance, research, documentation, customer support, and training. The role emphasizes customer-focused service and building positive relationships by understanding needs and providing timely communication.

Responsibilities

Provide installation, maintenance, and operational support for telecommunications solutions.
Prioritize task assignments and project goals.
Perform hands-on problem-solving.
Install and maintain telecommunications hardware and software, and related adjunct systems.
Conduct research and documentation.
Provide customer support and training.
Deliver customer-focused service.
Build positive and constructive relationships with stakeholders and customers.
Understand customer needs and problems.
Provide timely communication and service to customers.