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About the Role

Oversee Valet Parking Operations at Syracuse Marriott, Downtown Syracuse, NY.

Responsibilities

• Take a proactive approach to safety and customer service policies and/or needs
• Oversee daily site operations
• Serve as the main point of contact for client communication and needs in the absence of the account manager
• Support, coach, and oversee on-site team members
• Ensure compliance with company and client policies
• Address and resolve operational or personnel issues as they arise
• Assist with employee concerns or training as needed
• Greet and assist customers
• Park vehicles
• Act as a visible representative of the establishment
• Run back to the station and be prepared to assist the next patron

Requirements

• Have your own transportation (driving experience)
• Have experience working in customer service
• Be over the age of 18
• Must speak fluent English to communicate effectively with customers
• Must have held a valid Class D license for at least one year prior to applying
• A driving record will be required at the time of application and must be approved
• The Class D license must be kept in good standing for the duration of employment
• Standing at least 8 hours a day
• Running to retrieve vehicles, 50 times a day or more
• Entering and exiting customers vehicles 75 or more times daily
• Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
• Communicate effectively with customers and coworkers
• All employees must undergo a criminal records check
• Must be available to work weekends and holidays when necessary
• Must have a neat appearance and good attitude
• All employees are hired on a 30 day trial period
• Applicants with a background in customer service, hospitality, retail, transportation, and security often make a good fit for this position
• We have great respect for veterans and active duty military

Skills

• Customer service
• Safety
• Client communication
• Team support
• Problem resolution
• Training
• Driving

Location

• Syracuse Marriott, Downtown Syracuse, NY

Work Type

• Full-time
• Part-time

Experience Level

• Minimum 1 year of driving experience with a Class D license

Salary/Compensations

• $20/hour plus tips (estimated $4-$6/hour in gratuities)

Benefits

• Weekly payroll (check, direct deposit, or pay card)
• Health/Dental insurance available after 90 days (50/50 split)
• Up to 3 weeks time off by year 5
• 56 hours of PTO available year 1
• 401k plan after 1 year
• Paid training
• Employee discounts
• Room for advancement
• Positive company culture
• Numerous Benefits and Incentive Programs
• Company trips
• Quarterly newsletter
• Management promoted from within
• Scholarship Opportunities

About the Company

• Valet Park of America (VPA) is committed to its customers, clients, employees, and community.
• VPA has been growing at a rapid rate, providing new opportunities for staff.

Equal Opportunity

• VPA is an Equal Opportunity Employer.