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About the Role
We are looking for passionate, fast learners who have strong communications skills and have a keen eye for detail. If you are passionate about helping others, enjoy a positive, yet challenging work environment - we want you! This role ensures the smooth transition of vehicle ownership from Carvana to our customers by handling the administrative aspects of registering vehicles, including document verification and completion of registration processes.
Responsibilities
- Process, finalize, and mail customer registrations.
- Review customer paperwork for accuracy.
- Interact with state and county government licensing departments for document drop-off/pick-up and filing.
- Work closely with the local DMV, including picking up, receiving, and filing paperwork.
- Update customer records with the most current information.
- Interact with team members across various business lines.
- Assist Specialists and other employees with customer follow-up.
- Input, cross-reference, and retrieve data from multiple internal and external databases.
- Maintain detailed notes within a customer tracking system.
- Perform other duties as assigned.
Requirements
- 1+ years of work experience in an administrative or data entry capacity.
- Ability to manage, organize, and reconcile multiple sources of information with accuracy.
- Ability to handle multiple tasks and priorities effectively.
- Professional written and verbal communication skills.
- Tech-savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot.
- Resiliency: Ability and willingness to learn new things and apply that learning to perform successfully.
- Ability to maintain composure and efficiently problem-solve during escalated situations with a solution-oriented mindset.
- Critical thinker with the ability to make appropriate judgment calls.
- Regular, consistent attendance in the office.
- Ability to obtain notary based on state-specific requirements (as needed).
- Ability to read, write, speak, and understand English.
Skills
- Problem-solving
- Communication
- Data entry
- Customer service
- Attention to detail
- Organization
- Time management
- Troubleshooting
- Critical thinking
Location
- Onsite
Work Type
- Full-time
- Hourly
Experience Level
- 1+ years of experience
Education Level
- High School Diploma, GED, or equivalent education required.
- Bachelor’s degree (preferred)
- Certification(s) (valued)
Salary/Compensations
- $18.00 per hour starting
- Potential for $1.00+ per hour increase in 6 months
- Potential for $2.00+ per hour increase in 12 months (+12% annual increase)
- Potential for $4.00+ per hour increase in 24 months (+10% annual increase)
Benefits
- Competitive, performance-based compensation
- 401(k) with Carvana match
- Opportunity for overtime
- Student loan repayment programs
- Employee stock purchase plan discount
- 100% Company Paid Healthcare Premiums
- Dental + Vision benefits
- Wellness program
- Pet care savings program
- 13 days paid-time off (first year, increases to 20 days)
- 9 company paid holidays (including birthday)
- Tuition reimbursement
- Onsite kitchen with snacks
- Regular team lunches
- Access Perks program discounts
About the Company
- Carvana is a company that ensures the smooth transition of vehicle ownership from Carvana to customers.
- We offer a competitive starting hourly rate with substantial growth opportunities based on performance.
- We continually invest in our team members' success.
- We thrive in a fast-paced, dynamic, and ever-changing environment.
Equal Opportunity
- Carvana is an equal employment opportunity employer.
- All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
- Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
- Reasonable accommodations will be made for those with disabilities to perform the essential functions of their jobs.