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About the Role
The General Manager supports the District Manager by directing and delegating duties, overseeing operational performance, and ensuring alignment with company policies. This role involves hands-on coordination of Air Culinaire activities, managing market P&L performance, and driving efficiency standards to achieve company goals. The GM is also accountable for local sales efforts, client engagement, and maintaining high standards of customer service and loyalty.
Responsibilities
- Manage the quality of work performance of the team.
- Support global communications and operations standards.
- Ensure delivery of business functions to meet client demands and market performance expectations.
- Assure performance standards, product specifications, and accuracy.
- Oversee training and uphold culinary expertise in all kitchens.
- Utilize Shipday for all order logistics and deliveries, including photo and recipient verification.
- Collaborate with District Manager, Senior Director of Operations, and Sales team to deliver exceptional guest experiences.
- Support District Manager’s operational directives for kitchen accuracy, office administration, personnel, local clients, facility, capital assets, government compliance, and corporate requirements.
- Support quality and execution of catering operations.
- Supervise and train staff.
- Oversee the quality and accuracy of food preparation and service, and concierge services.
- Ensure compliance with State labor law regarding meal and rest breaks, and maintain required documentation.
- Support District Manager in operational execution of all culinary events, including regional menu coordination.
- Lead and create plans for staff training, development, and approve payroll records.
- Support District Manager, Payroll, HR, IT & Finance in processing payroll/labor, scheduling, performance reviews, training, hiring, discipline, and related paperwork.
- Support District Manager in maximizing kitchen financial performance in accordance with quality standards, corporate guidelines, and budgets.
- Manage kitchen adherence to execute corporate guidelines for operations, HACCP/food safety, premium quality, customer communication, relations, satisfaction, and timely delivery.
- Assist DM in local sales promotions and client relationship visits.
- Communicate and record/report inventory, and manage local purchasing and receiving policies and procedures.
- Manage cleaning and maintenance of all company assets and arrange for repairs, contracts, and other services.
- Support District Manager in investigating and resolving food and service-related complaints and process events.
- Manage HACCP, health and safety regulations standards.
- Assist District Manager in communicating, implementing, and enforcing corporate policies and procedures.
- Support District Manager in Sales & Marketing initiatives.
- Support District Manager in communicating and maintaining client relationships with the local client base.
- Directly manage and enforce Air Culinaire’s Standard Operating Procedure (SOP).
- Report timesheets, operations checklists, and operational performance reports for DM.
- Support District Manager requirement to submit company & personal expense reports through Coupa weekly.
- Manage and audit monthly vehicle maintenance log containing repair details and associated cost.
Requirements
- Ability to speak and understand the Spanish language is considered a strong advantage and can be a deciding factor in the hiring process.
- Pre- employment criminal background check
- Pre-employment Drug Test
- MVR (if applicable to the position)
- E-Verify
Skills
- Sales & Service Goals
- Recruit new top performing team members
- Directing new Catering Revenue Streams
- Identify Aviation Catering Clients
- New Sales & Service Opportunities
- Communication
- Collaboration
- Attendance of all required meetings, training sessions
- Succession planning initiatives
- Stellar Guest-Customer Service
- Achieving Monthly Reports
- Operational Success
- Minimum Standard Performance ratings
- Integrity
- Accountability in Service
- Client Relations
- Revenue Generation Performance Metrics
- Entrepreneurial Spirit
- Teamwork
- Team Building
- Consistently improve local operational performance & standards
Work Type
- Full Time
Benefits
- Flexibility to design benefit selections.
- Full Time employees eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
- 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
- Plan entry is the first day of the month following 30 days of employment.
- Three (3) medical plans to choose from, with an excellent employer contribution.
- Available Dental and Vision insurance.
- Company paid basic life insurance, with the option to elect additional voluntary term life.
- Company paid short-term and long-term disability insurance.
- Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance.
- Health Savings Account and Flexible Spending Account available (for eligible plans).
- Generous Vacation Program for full time employees.
- Employee Assistance Program (EAP).
About the Company
- Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
- We are a promote-from-within company, and top performers can achieve career goals quickly in this fast-paced growth organization!
Equal Opportunity
- Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.