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About the Role

This position supports Housing Works' mission by connecting clients to programming through an efficient and friendly customer experience. The Community Liaison acts as an extender to the Account Management team, providing a warm welcome to clients. The ideal candidate is outgoing, personable, articulate, organized, and persistent in connecting individuals to care, ensuring an unparalleled and excellent experience at the Housing Works Community Health Center. Sensitivity to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation, or other special needs is crucial for effective communication with staff and clients. The role requires upholding and advancing the values, ethics, knowledge, and mission of Housing Works.

Responsibilities

Maintain knowledge of Housing Works' programming, screening tactics, and eligibility requirements, and articulate benefits to eligible clients.
Assist in enrolling clients or registering patients in programming and help clients access entitlements, health insurance, and benefits if barriers exist.
Coordinate client transportation and ensure client adherence to initial visits and appointments.
Navigate new clients/patients throughout the Health Center site on their appointment day and deliver courtesy lunches.
Provide follow-up support to ensure client/patient adherence to referrals, including follow-up calls and/or emails to Partner/Case Manager.
Document and critically think through possible solutions for customer service issues.
Assist the team in organizing outreach efforts, promotional materials, and producing data reports to improve partnership quality.
Meet documentation and reporting requirements weekly and monthly to track client engagement and enrollments.
Participate in professional training and development opportunities, including required certifications.
Actively participate as a member of the Community Partnership team in weekly huddles, monthly meetings, and community events as needed.

Requirements

High School Degree; Associate's or Bachelor's degree preferred or in pursuit.
One to two years of experience in a community-based setting, including health services, as a client/patient navigator, outreach worker, or similar role.
Demonstrated customer service skills, including problem-solving.
Organized and able to handle multiple tasks in a fast-paced environment.
Able to work independently while also supporting the team.
Excellent verbal and oral communication skills, including phone etiquette and concise emails.
Exceptional interpersonal skills; able to conduct oneself in a diplomatic and professional manner.
Accurate, precise, and timely in reporting and managing numerous administrative tasks.

Skills

Accountable/Results-Oriented
Highly efficient/organized
Ability to work in a team setting
Takes initiative and has a positive attitude
Ability to multi-task and work well under pressure
Excellent oral and written communication skills
Demonstrated ability in problem solving and negotiation
Ability to tailor Housing Works services to client needs

Location

New York City

Work Type

Full-time

Experience Level

1-2 years experience

Education Level

High School Degree
Associate's Degree preferred
Bachelor's Degree preferred

Salary/Compensations

$18/hr - $19/hr

Benefits

Three comprehensive healthcare plans with partial employer coverage based on salary.
PTO accrual starting immediately, up to 30 days in the first year.
Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Operates New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Provides services including Health Home care management, behavioral health, and syringe exchange programs.
Pioneer in social entrepreneurship, operating 10 high-end thrift shops and a Bookstore Cafe.
Fights for funding and legislation to ensure access to quality housing, healthcare, HIV prevention, and treatment for people living with HIV/AIDS.

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Complies with applicable state and local laws governing nondiscrimination in employment.
Does not request prior salary information during the hiring process.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (RWDSU).