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About the Role

Assistant Team Leaders provide customers with a unique shopping experience using the G.U.E.S.T. service approach. They build and inspire high-performing teams, manage payroll, train staff, execute visual presentation standards, and hold the team accountable to the company mission, standards, and policies. This role involves delivering world-class service, achieving sales goals, maintaining visual excellence, and ensuring operational compliance in a fast-paced retail environment.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build sales using effective selling techniques.
• Thank the customer sincerely and invite them to return.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive, and respectful.
• Inspire and motivate the team daily with positive feedback and recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
• Assume all Store Team Leader responsibilities in their absence.
• Make decisions with sound judgment in the best interest of the customer, team, and business.
• Demonstrate commitment to training and development using all available resources.
• Cross-train Associates, Key holders, and Department Managers in all areas to build bench strength and a succession plan.
• Train and coach associates in visual/merchandising tasks and standards, operational tasks, compliance, and GUEST service behaviors.
• Execute strategies to drive sales and customer loyalty through effective sales and service behaviors, loyalty programs, customer capture, and store events.
• Perform ear piercings and provide a safe, sanitary experience (select locations, after training).
• Utilize company performance management tools to develop team members.
• Build positive working relationships with Store Team Leader, DM, merchandisers, and corporate partners.
• Resolve conflicts, problem-solve, and facilitate complex conversations with honesty and respect.
• Effectively manage supply and payroll budgets weekly/monthly.
• Perform management functions including opening/closing the store, POS management, sales floor management, and coordinating breaks.
• Complete all other assigned tasks within the timeframe.
• Assist Store Team Leader to achieve hiring goals and maintain staff that meets business needs.
• Fill open positions within 30 days through active networking and recruiting.
• Ensure compliance with all company Policies, Procedures, and expectations.

Requirements

• Previous experience in specialty retail management is preferred.
• Ability to adapt to and lead change.
• Ability to create a team environment through positive leadership.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
• Ability to multitask while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.
• Ability to work autonomously with strong attention to detail.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to lift and mobilize medium to large items up to 50 lbs., utilizing appropriate safety techniques.
• Professional presentation in attire, demeanor, appearance, and compliance to company dress code.

Skills

• G.U.E.S.T. service approach
• Sales goal achievement
• Visual presentation
• Team leadership
• Payroll management
• Staff training
• Customer service
• Product knowledge
• Selling techniques
• Customer loyalty building
• Positive feedback delivery
• Recognition programs
• Ethical behavior
• Open communication
• Decision making
• Training and development
• Cross-training
• Sales and Service Leader behaviors
• Hallmark Crown Rewards Program
• TPS Customer Capture
• Store Events
• Ear piercing (select locations)
• Performance management
• Conflict resolution
• Problem solving
• Budget management
• Opening and closing procedures
• Point of Sale (POS) systems
• Networking
• Recruiting
• Microsoft Office

Location

• Colonie, NY

Work Type

• Full Time
• Retail

Experience Level

• Management

Salary/Compensations

• $24.00 - $30.00 Hourly

About the Company

• TPS Group Holdings LLC is an equal opportunity employer.

Equal Opportunity

• TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.