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About the Role
Serval is seeking its first Sales Enablement Lead to accelerate seller productivity and ensure consistent sales motion execution as the sales team grows. This role involves owning the entire sales enablement scope, including defining and embedding a sales methodology, managing new hire and ongoing enablement, operationalizing manager enablement, and overseeing the sales content library. The position offers a ground-floor opportunity to design the enablement system, gain buy-in from leadership, and collaborate with the field to ensure program effectiveness. The ideal candidate combines methodological depth and coaching expertise with credibility, program-building skills, and a focus on measurable outcomes.
Responsibilities
- Design and build a scalable sales skill onboarding and ongoing development program for sellers and sales leadership.
- Roll out and reinforce a unified sales methodology across the sales team, securing executive sponsorship and defining expectations for each level to drive adoption.
- Build the reinforcement system that embeds methodology and process into manager coaching cadences, deal reviews, pipeline inspection, and forecasting.
- Define and measure leading indicators of seller, manager, and team effectiveness.
- Partner with Product, Marketing, and other teams to ensure the field receives timely, well-tailored messaging, content, and training on new releases and evolving use cases.
- Serve as a trusted advisor to sales leadership on team productivity, coaching effectiveness, and leadership development.
- Leverage Serval and other frontier AI tools to deliver personalized, just-in-time training and scale the program beyond in-person engagement.
Requirements
- Direct experience rolling out and reinforcing a sales methodology across a sales team, including training managers to coach to it.
- Program management experience, including building enablement programs from the ground up in a fast-growing, ambiguous environment.
- Strong presentation and facilitation skills, with experience delivering training or coaching in front of both sellers and executives.
- 8+ years of experience in sales enablement, sales leadership development, sales management, or a related customer-facing role within AI/ML or enterprise technology organizations.
- A track record of earning buy-in from senior sales leaders and frontline managers, and driving stakeholder alignment with executive audiences.
- Strong analytical skills with a data-driven approach to measuring ramp, productivity, and program effectiveness.
- Empathy for sellers and sales leaders, with an understanding of the demands of the role and a partnership-oriented approach to conflict and disagreement.
- A proactive, resourceful approach, combining strategic vision with a willingness to build and execute hands-on.
- Prior frontline sales management experience is a strong plus.
- Experience at an AI company or high-growth technology organization that has scaled a sales team quickly.
- Experience selling into or enabling teams that sell to IT, CIOs, or technical buyers is a strong plus.
- Experience using or building applications on top of AI tools to automate and personalize training.
Skills
- Sales methodology
- Sales enablement
- Program management
- Presentation skills
- Facilitation skills
- Coaching
- AI/ML
- Enterprise technology
- Analytical skills
- Data-driven approach
- Strategic vision
- AI tools
Location
- Remote
Work Type
- Full-time
Experience Level
- 8+ years
Benefits
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
About the Company
- Serval is an AI-native automation platform transforming how enterprises operate by building intelligent agents that understand and execute real-world workflows end-to-end.
- The platform replaces manual processes and legacy systems with adaptive, learning software.
- Founded in early 2024, Serval is trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work.
- The core of Serval is an agentic AI platform that turns natural language into production-grade workflows, enabling agents to reason, take action across systems, and continuously improve.
- The platform's use cases have expanded from operational to a horizontal AI automation layer across IT, HR, Finance, Security, Legal, and Engineering.
- Serval's mission is to eliminate repetitive, manual work across the enterprise and provide leverage through intelligent automation, aiming to build the universal AI operations layer.
- The company is backed by investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil.