Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Sr. Manager - Trust Strategy & Ops role.

Rezi rewrites your resume against eBay's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Sr. Manager - Trust Strategy & Ops posting at eBay — free, in seconds.

About the Role

As Senior Manager, Trust Strategy & Operations – New Platforms, you will lead the strategy and execution for scaling trust across eBay's ecosystem by enabling new businesses, platforms, and strategic initiatives to leverage eBay's trust capabilities. You will assess trust readiness, identify capability gaps, define shared trust strategies, and lead cross-functional implementation in partnership with Trust, Risk, Compliance, Product, Engineering, Legal, and business leaders across eBay and its subsidiaries.

Responsibilities

Lead trust platform strategy for new businesses and strategic initiatives
Lead trust readiness assessments for acquisitions, subsidiaries, and strategic business initiatives, identifying trust risks, capability gaps, and implementation priorities.
Develop trust integration strategies and prioritized roadmaps aligned with business objectives.
Partner with trust domain owners to adapt existing trust capabilities for new platforms.
Build trusted relationships across subsidiaries and partner organizations, driving alignment and adoption of shared trust capabilities.
Lead end-to-end execution of strategic trust programs, establishing clear ownership, driving cross-functional accountability, and delivering successful business outcomes.
Define the strategy for shared trust capabilities
Shape the long-term strategy and roadmap for scalable trust capabilities across eBay’s core and new platforms.
Identify opportunities to extend existing trust capabilities to new businesses while reducing duplicated investment.
Develop business cases and partner with Trust leadership to prioritize future shared trust investments.
Own high-priority Trust projects from strategy to execution
Lead multiple high-impact initiatives simultaneously, balancing strategic thinking with rapid execution.
Bring structure to ambiguous opportunities by defining clear strategies, operating models, execution plans, and success metrics.
Establish operating models, governance forums, and execution mechanisms that drive alignment, accelerate decisions, and remove execution barriers.
Identify emerging trust opportunities and recommend scalable solutions that strengthen marketplace integrity while enabling growth.
Cross-functional and team leadership
Build strong relationships across eBay, its subsidiaries, and executive stakeholders, establishing Trust as a strategic partner.
Influence cross-functional partners to build alignment, establishing clear ownership and accountability, and ensuring successful delivery across cross-functional teams.
Build and mentor a high performing team of strategist and program leaders.

Requirements

7+ years of relevant experience in eCommerce, Trust and Safety, Strategy & Operations, Management Consulting, or related fields, with progressive leadership responsibility.
Demonstrated success defining long-term strategy, evaluating competing priorities and trade-offs, and driving execution across complex, cross-functional initiatives.
Proven ability to build trusted relationships across matrixed organizations, drive alignment among diverse perspectives, and build consensus to deliver shared business outcomes.
Ability to identify reusable capabilities, influence platform strategy, and scale solutions across multiple businesses and products.
Outstanding written and verbal communication skills with the ability to influence senior leaders without direct authority.
Deep understanding of trust, marketplace dynamics, and balancing customer experience with business objectives.

Skills

eCommerce
Trust and Safety
Strategy & Operations
Management Consulting
Platform Strategy
Executive Communication
Customer & Marketplace Perspective

Experience Level

Senior

Salary/Compensations

C$121,200 - C$161,800

Benefits

Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
RRSP eligibility
Various paid time off benefits, such as PTO and parental leave

About the Company

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.