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About the Role

The Talent Acquisition Operations Lead (Contract) plays a key role in the day-to-day success of the Talent Acquisition Operations function by ensuring recruiting systems, operational processes, reporting, and analytics support an efficient, consistent, and high-quality hiring experience. This role serves as a primary operational resource for recruiters, recruiting coordinators, hiring managers, and Human Capital stakeholders, providing day-to-day guidance, troubleshooting operational issues, maintaining recruiting technology, and supporting process improvements. The ideal candidate is a strong Talent Acquisition Operations professional who enjoys solving problems, improving processes, and partnering with others to deliver an exceptional recruiting experience. This role is anticipated to be a long term contract position.

Responsibilities

Oversee the day-to-day operation of Talent Acquisition Operations, ensuring recruiting processes are executed consistently and effectively.
Serve as a primary operational resource for recruiters and Talent Acquisition stakeholders by resolving questions, troubleshooting issues, and coordinating operational support.
Administer recruiting systems and technologies, including user access, system configuration, issue resolution, testing, and coordination with internal technology teams and vendors.
Develop, maintain, and analyze Talent Acquisition reports and dashboards to support operational decision-making and measure recruiting performance.
Identify opportunities to improve operational processes, documentation, and system utilization while supporting implementation of approved enhancements.
Create and maintain standard operating procedures, training materials, and operational documentation that promote consistency across the recruiting function.
Provide day-to-day guidance and operational support to Talent Acquisition Coordinators, helping prioritize work and promote consistent service delivery.
Build collaborative relationships with recruiters, hiring managers, HR partners, and other stakeholders to deliver a high-quality customer experience.
Participate in operational initiatives and special projects that enhance the effectiveness, efficiency, and scalability of the Talent Acquisition function.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Five (5) years of experience in Talent Acquisition Operations, Recruiting Coordination, HR Operations, or a related operational function.
Experience administering an Applicant Tracking System (ATS), CRM, or other recruiting technologies.
Experience supporting recruiting systems, analyzing data, troubleshooting operational issues, and managing multiple priorities in a fast-paced environment.
Experience developing recruiting reports, dashboards, or operational metrics using Excel, Power BI, Tableau, or similar reporting tools.
Experience creating process documentation, standard operating procedures, and training materials.
Experience mentoring colleagues, serving as a subject matter expert, or coordinating operational work across a team.
Demonstrated commitment to customer service, continuous improvement, and building efficient, scalable operational processes.

Skills

Talent Acquisition Operations
Recruiting Coordination
HR Operations
Applicant Tracking System (ATS) administration
CRM administration
Recruiting technology administration
Data analysis
Operational issue troubleshooting
Priority management
Process improvement
Documentation creation
Standard operating procedure development
Training material development
Customer service
Continuous improvement
Excel
Power BI
Tableau

Location

Remote (1 day per week maximum)

Work Type

Contract
Hybrid

Experience Level

5 years of experience

Education Level

Bachelor's degree or equivalent combination of education and experience

Salary/Compensations

$44 - $57 per hour

About the Company

The Port Authority of New York and New Jersey