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About the Role

The Housing Navigator supports the Roads Home Program by engaging with landlords, fostering retention, and collaborating with housing agencies. This role serves as a liaison between landlords, property managers, the program, and clients, acting as a housing advocate for Veteran households by negotiating housing options and providing support through tenant rights education and life skill trainings.

Responsibilities

• Identify and provide program participants with housing resources needed to reach their permanent housing goals.
• Develop partnerships with property managers and landlords and maintain a database of landlords and available properties.
• Match landlord qualifications with client needs.
• Monitor the local housing rental markets.
• Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins.
• Assist with the client intake process and initial assessment.
• Collect and keep files of income certifications, calculations of subsidies and lease approvals for participants’ direct lease contracts.
• Perform or arrange housing inspections prior to move-in.
• Maintain a database of all clients housed including date and location of permanent housing.
• Conduct regular home visits to clients who are housed.
• Ensure that all regulatory agreements, contracts, and fair housing laws are adhered to.
• Provide individual and group education regarding housing retention, tenancy skills, and financial assistance and management.
• Coordinate eviction prevention services and follow up with landlords.
• Assist clients in meeting basic needs for food, shelter, medical /mental health care, ID’s, etc., as needed.
• Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
• Drive own or agency vehicle to the field and to other program sites, as required.
• Participate in promoting a safe, healthy, and clean working environment.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.

Requirements

• High school diploma required.
• Ability to complete CPR/First Aid Training.
• Commitment to serving individuals experiencing homelessness.
• Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service.
• Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Ability to maintain professional conduct, attitude, and appearance at all times.
• Requires frequent driving.
• Must be able to receive and maintain criminal records clearance.
• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

Skills

• Bachelor’s degree in Social Services or related field a plus.
• 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred.
• 1 year experience in real estate, property management or housing support, preferred.
• Relevant internship and volunteer experience will be considered.
• Prior Customer service experience and administrative experience will be considered.
• Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS).
• Experience with Homeless Management Information System (HMIS) a plus.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
• Ability to work well under high pressure.
• Valid California driver license.
• Reliable personal vehicle.
• Current personal auto insurance as required by law.
• MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.

Location

• Alameda County
• San Francisco County
• Contra Costa County
• Solano County
• Sacramento County
• San Joaquin County
• Amador County

Work Type

• Field work
• Agency vehicle use

Experience Level

• 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred.
• 1 year experience in real estate, property management or housing support, preferred.

Education Level

• High school diploma required.
• Bachelor’s degree in Social Services or related field a plus.

Salary/Compensations

• $28.32-$30.02/hour DOEE

Benefits

• Free Dental & Vision
• 19 Paid Holidays - Including 3 Mental Health Days
• 15 Vacation days & 10 Sick Days Annually
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)

About the Company

• For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own.
• We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County.
• We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions.

Equal Opportunity

• Insight Housing is an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.