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About the Role
Responsible for assisting the management team with daily operational and field logistics, functioning as a tram driver, and operating vehicles safely. This role emphasizes customer service, including greeting visitors and promoting membership. The individual will also mentor staff on vehicle operation and assist with exhibition logistics.
Responsibilities
- Perform basic vehicle maintenance, including refueling and cleaning.
- Safely transport passengers while providing narrative explanations.
- Adhere to all institutional and departmental policies and procedures.
- Stay informed about Garden events, programs, and exhibitions to inform visitors.
- Conduct transactions in accordance with Visitor Experience department policies.
- Become familiar with admissions apparatus and protocols.
- Assist management with training junior staff on trams and other vehicles.
- Assist with exhibition set-up, breakdown, signage, and transportation needs.
- Monitor and respond to tram radio calls and other radio communications.
- Assist with day-of tram bookings and group visit logistics.
- Assist management with resolving POS hardware malfunctions.
- Act as a Visitor Experience Attendant and Tram driver as needed.
- Perform other duties as specified by department management.
Requirements
- Must possess a valid driver's license for a minimum of 3 years.
- Must have excellent communication skills.
- Available to work weekends, weekdays, and holidays.
- Previous customer service experience is desired.
- Ability to stand and/or walk for long periods.
- Ability to lift and/or carry 50lbs.
- Ability to work in a variety of weather conditions and outdoors.
Skills
- Customer service
- Communication
- Vehicle operation
- Tram operation
- Radio communication
- POS systems
- Training/Mentoring
Location
- New York
Work Type
- Part-time
- Onsite
Experience Level
- Entry Level
Salary/Compensations
- $24 per hour
About the Company
- The New York Botanical Garden (NYBG) is a renowned institution dedicated to plant research, conservation, and education.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org.