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About the Role
We are seeking a strategic, results-driven Key Account Manager to strengthen and expand our business relationship with Lumen. The ideal candidate will bring deep knowledge of the telecommunications industry, strong negotiation skills, the ability to manage complex contractual negotiations and a proven ability to build trusted partnerships that drive profitable growth for Corning.
Responsibilities
- Develop and execute a comprehensive business development strategy to strengthen Corning’s relationship with Lumen and support long-term account growth.
- Identify, evaluate, and pursue new business opportunities within the account to expand revenue, market share, and strategic value.
- Partner cross-functionally with Sales, Marketing, Market Development, Product Development, Pricing, Product Line Management, Applications Engineering, Customer Service, Systems Engineering, and Technology to deliver aligned strategies and a consistent customer experience.
- Monitor industry trends, customer requirements, buying drivers, and competitive activity to identify profitable growth opportunities and mitigate potential risks.
- Lead regular meetings, business reviews, and presentations with Lumen stakeholders at all levels, from field teams to executive leadership, to review performance, address issues, and advance new opportunities.
- Develop and implement account and distribution program plans that deliver integrated product, process, service, and technical solutions aligned with Corning’s value proposition, while supporting sales team members with subject-matter expertise.
- Negotiate and manage complex, multi-year contracts in partnership with Pricing, Product Line Management, and other internal stakeholders, while providing leadership with updates on account performance, business development activities, partnership status, and sales forecasts.
Requirements
- Bachelor’s degree
- Minimum 5 years of experience in account management or business development, preferably within the telecommunications industry
- Strong understanding of Lumen’s business operations, market dynamics, and competitive landscape
- Exceptional communication, interpersonal, negotiation, and presentation skills, with a strong executive presence.
- Ability to support all levels within the organization, from the field level to the C-suite
- Existing relationships within Lumen are highly desirable
Skills
- Account management
- Business development
- Telecommunications industry knowledge
- Negotiation skills
- Contract management
- Partnership building
- Strategic planning
- Cross-functional collaboration
- Market analysis
- Communication skills
- Interpersonal skills
- Presentation skills
- Executive presence
Location
- Charlotte
- Remote (near major airport)
Work Type
- Full-time
Experience Level
- Minimum 5 years
Education Level
- Bachelor's degree
Salary/Compensations
- $121,441.00 - $166,982.00
Benefits
- Company-wide bonuses
- Long-term incentives
- 100% company-paid pension benefit
- Matching contributions to 401(k) savings plan
- Medical insurance
- Dental insurance
- Vision insurance
- Paid parental leave
- Family building support
- Fitness programs
- Company-paid life insurance
- Disability insurance
- Disease management programs
- Paid time off
- Employee Assistance Program (EAP)
- Recognition program
About the Company
- Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
- Our technologies push the boundaries of what’s possible.
- The Optical Communications segment has evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.
- This segment is classified into two main product groupings – carrier network and enterprise network.
Equal Opportunity
- We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
- Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
- Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.