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About the Role

Brown Brothers Harriman is seeking a Senior Product Operations Lead to own the firm's product strategy and management methodology, capability development framework, and knowledge ecosystem. This role will design, maintain, and evolve methods, tools, and training programs to ensure product teams operate effectively and consistently, acting as a steward of best practices.

Responsibilities

• Own and continuously evolve the firm's product strategy and management methodologies, standards, frameworks, templates, and playbooks.
• Research emerging industry practices and recommend enhancements.
• Serve as the subject matter expert and advisor on product strategy and management best practices.
• Own the product strategy and management learning curriculum, including training modules, workshops, learning paths, and onboarding programs.
• Design and facilitate training sessions to build product strategy and management capabilities.
• Measure adoption and effectiveness of training programs and continuously improve content.
• Maintain a centralized repository of product methodologies, tools, templates, case studies, and reusable assets.
• Curate and promote leading practices, lessons learned, and success stories.
• Develop practical tools and templates for market opportunity discovery and assessment.
• Own standards, frameworks, and guidance for TAM/SAM/SOM, opportunity sizing, needs/JTBD analysis, willingness to pay, and business case development.
• Own core standards and methods for early-stage value proposition development, concept prototyping, and market testing.
• Monitor industry trends, benchmark against leading organizations, and identify opportunities to enhance product strategy and management practices.
• Partner with product leaders and teams to drive adoption of methods, improve maturity, and strengthen overall product excellence.

Requirements

• Experience in Product Management, Product Operations, Product Excellence, Strategy, Consulting, or a related discipline.
• Demonstrated success developing and implementing product strategy and management methodologies, frameworks, and best practices.
• Experience designing and delivering training, learning programs, or capability-building initiatives.
• Financial services experience preferred.
• Strategic thinker with a passion for continuous improvement and capability building.
• Influences effectively without direct authority.
• Curious, collaborative, and externally focused on industry best practices.

Skills

• Deep knowledge of modern product strategy and management principles, frameworks, and operating models.
• Strong facilitation, communication, and stakeholder management skills.
• Experience creating scalable tools, playbooks, training content, and knowledge assets.
• Familiarity with market sizing (TAM/SAM/SOM), business case development, and opportunity assessment.
• Strong research, analytical, and problem-solving skills.

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• $130K - $180K + annual target bonus

Benefits

• Long-term savings
• Healthcare
• Income protection
• Professional development opportunities
• Time off

About the Company

• Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management.
• We work with sophisticated clients who make BBH their first call when they are tackling their hardest challenges.
• We believe that how we do our work is just as important as what we do.
• We are relentless problem solvers who know our best ideas come from collective debate and development.
• Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts.
• Everyone is empowered to contribute their ideas.
• BBHers can pick up the phone and call any colleague, and they are happy to help.
• Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
• We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.
• As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people.
• Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers.
• Our success begins with yours.
• Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Equal Opportunity

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.