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About the Role

Provides 24/7 emergency and non-emergency police communications, including call-taking, dispatching officers, monitoring radio traffic, coordinating emergency responses, monitoring video footage, and maintaining accurate incident information while supporting officer and public safety.

Responsibilities

• Receive, assess, prioritize, and process emergency, non-emergency, and administrative calls, accurately obtaining and documenting critical information.
• Dispatch and coordinate UTPD officers and emergency personnel to calls for service based on priority, location, officer availability, and operational needs.
• Operate and monitor CAD, police radio, telephone, alarms, emergency notification systems, access control systems, and other public safety communications and security systems.
• Monitor campus video surveillance and camera systems, identify suspicious, hazardous, or emergency conditions, and promptly communicate relevant information to officers and appropriate personnel.
• Coordinate emergency responses with UTPD personnel and outside law enforcement, fire, EMS, and other public safety agencies.
• Support critical incidents and special operations, including major events, demonstrations, severe weather, active threats, disasters, and other emergencies, while maintaining operational readiness and continuity of communications.
• Enter, retrieve, and maintain accurate information in CAD, TCIC/NCIC, CJIS, and other authorized law enforcement or university systems while maintaining confidentiality and compliance with applicable requirements.
• Performs other related duties as assigned to support the mission and operational needs of the University of Texas Police Department.

Requirements

• Must possess a current intermediate TCOLE Telecommunicator License and maintain all required TCOLE, TCIC/NCIC, and CJIS certifications throughout employment.
• High school diploma or equivalent.
• Must successfully complete the required background investigation, drug screening, and other pre-employment requirements.
• Must be able to work a 24/7/365 schedule, including days, evenings, nights, weekends, holidays, overtime, and emergency call-back or holdover assignments as required by operational needs.
• Relevant education and experience may be substituted as appropriate.

Skills

• CAD
• TCIC/NCIC
• CJIS
• Police radio
• Telephone
• Alarms
• Emergency notification systems
• Access control systems
• Public safety communications
• Security systems
• Video surveillance
• Radio communications

Location

• AUSTIN, TX

Work Type

• Full-time

Experience Level

• Six (6) or more years of experience as a TCOLE-licensed Telecommunicator in a public safety communications or emergency communications environment.
• Prior supervisory or leadership experience in a public safety communications center, including experience as a Communications Lead, Senior Telecommunicator, Communications Supervisor, or equivalent position.

Education Level

• High school diploma or equivalent.

Salary/Compensations

• $61,000 + depending on qualifications

Benefits

• Uniforms and/or personal protection equipment (furnished).

About the Company

• The University of Texas at Austin is an equal opportunity/affirmative action employer.
• The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
• If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
• The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.
• Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

Equal Opportunity

• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
• The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.