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About the Role

As an Information Technology Specialist (ITS-1) at Anderson Center for Autism, you'll play an essential role in supporting the technology systems that keep our educational, residential, clinical, and administrative programs running smoothly. You'll help ensure that staff across the agency have the reliable tools and resources they need to provide exceptional services. This is an excellent opportunity for a technology professional who enjoys helping others, solving technical challenges, and continuously expanding their knowledge. As part of Anderson's Information Technology team, you'll contribute to a secure, efficient, and innovative technology environment while building valuable experience across multiple areas of IT operations.

Responsibilities

Provide day-to-day technical support to agency staff by responding to service requests, troubleshooting issues, and delivering exceptional customer service across educational, residential, clinical, and administrative settings.
Assist in supporting the reliable and secure operation of the agency's computer, network, telephone, and email infrastructure.
Manage, prioritize, and resolve support tickets while ensuring requests are documented, categorized, and completed accurately and efficiently.
Diagnose hardware, software, network, and user-access issues by communicating with staff, identifying root causes, and implementing effective solutions.
Assist with escalated technical issues, contribute to problem resolution efforts, and support projects that improve technology services throughout the organization.
Maintain accurate documentation related to support requests, system configurations, technology assets, inventories, equipment installations, and project activities.
Help coordinate and maintain agency-wide technology inventories, ensuring equipment is properly tagged, tracked, and assigned.
Assist in evaluating hardware and technology needs, providing recommendations regarding equipment replacement, upgrades, and lifecycle management.
Contribute to the development of technical documentation, knowledge-base resources, standard operating procedures, and best practices that enhance service quality and operational efficiency.
Participate in technology projects, implementations, upgrades, and departmental initiatives that support Anderson's strategic goals.
Continue developing technical knowledge through training, professional development opportunities, and ongoing learning related to emerging technologies and industry best practices.
Help create a technology environment that empowers employees to focus on what matters most: supporting individuals with autism and enhancing their quality of life.

Requirements

A passion for technology and solving technical challenges.
Strong troubleshooting and problem-solving abilities.
A customer-focused approach and commitment to providing exceptional user support.
The ability to communicate technical information clearly and effectively to both technical and non-technical audiences.
Strong organizational skills and attention to detail.
The ability to manage multiple priorities while maintaining accuracy and responsiveness.
A collaborative mindset and willingness to work as part of a team.
A commitment to continuous learning and professional growth.
Alignment with Anderson's mission, values, and Quality of Life philosophy.
Strong knowledge of computer hardware installation, repair, troubleshooting, and maintenance.
Working knowledge of wired and wireless networking concepts and configurations.
Basic understanding of server administration and technology infrastructure.
Strong communication, customer service, documentation, and organizational skills.
Ability to diagnose technical issues and deliver effective solutions in a timely manner.
Ability to learn new technologies and adapt to evolving technical environments.
Complete and maintain all required agency and departmental training.
Maintain accurate records, documentation, inventories, and technical support information.
Communicate professionally, respectfully, and effectively with colleagues, supervisors, families, and stakeholders.
Demonstrate accountability, integrity, and sound stewardship of agency technology resources.
Support collaboration and teamwork across departments.
Follow agency policies, security protocols, and operational procedures.
Promote a culture of innovation, responsibility, and continuous improvement.

Skills

Information Technology
IT Support
Help Desk
Desktop Support
Network Support
Systems Support
Technical Support
Computer Technician
Network Administration

Location

Hudson Valley

Work Type

Full-time

Experience Level

Entry-level
Mid-level

Education Level

Associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant work experience required.
Experience providing technical support in a help desk, desktop support, or systems support environment preferred.

Salary/Compensations

$21.31 - $23.81 per hour

Benefits

Up to 6 weeks of paid time off (starting in your first year!)
403(b) retirement plan with employer match and annual contribution
Comprehensive medical, dental, and vision insurance plans
Wellness program
Ongoing professional development
Discounted tuition at select colleges/universities
Scholarship program for those seeking educational experiences aligned with the role (*restrictions apply)
Invitations to staff appreciation events and experiences

About the Company

Anderson Center for Autism is a mission-driven organization supporting individuals with autism and the professionals who serve them.
Founded over 100 years ago (in 1924), our award-winning, evidence-based educational, vocational, residential, clinical, and consulting/training programs have successfully optimized the quality of life for individuals with autism for decades.
We work every day to cultivate a broader culture of acceptance in society, further adding to the legacy of compassion for which we have come to be known throughout the country and around the world.
We offer a supportive, friendly work environment that values your ideas and insights, provides rewarding mentorship experiences, and opens doors to new professional opportunities.

Equal Opportunity

Our organization is committed to providing a diverse workforce by ensuring that discrimination barriers to equal employment opportunity and upward mobility do not exist.
Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, gender, gender identity and expression, marital status, national origin, sexual orientation, veteran status, citizenship or immigration status, unless there is a bona fide occupational requirement which excludes a person in one of these protected groups.
Our organization is an Equal Opportunity Employer.
EOE