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About the Role

This role supports the Front of House (FOH) team by managing all take-out, delivery, and to-go orders, including order entry, packaging, and labeling.

Responsibilities

• Coordinate and execute all Uber Eats, Caviar, Post-Mates, and in-house/phone take-out orders using the POS system and delivery order iPads.
• Handle guest order issues with management direction and communicate with delivery customer service.
• Maintain stock of appropriate bags, containers, and labels in the to-go area.
• Assist with polishing glassware and flatware when needed.
• Keep the to-go station organized and tidy.
• Stock and restock to-go containers, bags, stickers, and labels.
• Conduct thorough breakdown and cleaning of the to-go area at the close of shift.
• Notify Chef or General Manager of any supply shortages.
• Assist with support duties in other sections as directed to ensure excellent guest service.
• Acknowledge guests with eye contact and a smile, answer questions or find appropriate staff to assist.
• Enter orders into the POS system.
• Package and label orders properly.

Requirements

• Ability to work as part of a team, work quickly, and follow directions.
• Ability to communicate and understand direction in English to ensure workplace safety.
• Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.
• Must submit satisfactory proof of employment authorization and identity to complete Form I-9 within 72 hours of commencing work.

Skills

• POS system usage
• Order entry
• Packaging
• Labeling
• Customer service
• Communication
• Time management
• Working under pressure
• Active listening
• Learning
• Reading comprehension
• Speaking comprehension

Location

• New York City

Work Type

• Full-time

Experience Level

• Entry-level

About the Company

• SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele.
• Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Equal Opportunity

• SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.
• Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.