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About the Role
The Assistant Manager is an hourly employee responsible for the operation and supervision of a theatre and its employees, acting as a representative consistent with Regal's mission and policies.
Responsibilities
- Regular and consistent attendance.
- Uphold and administer all theatre policies.
- Train, develop, coach, and supervise non-management employees.
- Perform all staff positions as required.
- Operate all projection and audio-visual equipment, including hardware, software, film handling, and maintenance.
- Maintain working knowledge of all booth and projection technology systems, including maintenance, programming, TMS operation, and projection skills.
- Ensure required alcohol certification and training are current where applicable.
- Monitor risk management, including employee and patron safety, loss prevention, emergency situations, and accident handling/reporting/investigation.
- Ensure guest satisfaction.
- Count, deposit, and reconcile all daily receipts, including various payment methods.
- Comply with dress code.
- Have completed or be in the process of completing the management certification program.
- Review and understand the ROM.
- Interview, hire, schedule, coach, counsel, suspend, and terminate employees (with oversight and consultation).
- Administer all applicable HR paperwork and uphold company policies.
- Control costs, including direct operating expenses.
- Purchase and order concession/café stock and other operational supplies.
- Manage inventory and auditing processes for supplies.
- Supervise theatre maintenance, including minor repairs and obtaining personnel for larger concerns.
- Market and promote feature film engagements.
- Schedule movie show times and ensure timely delivery of show times.
- Read and understand training materials on topics such as sexual harassment and discrimination.
- Perform additional duties as assigned by the GM or senior manager.
Requirements
- High School Diploma or equivalent (if not currently a high school student).
- At least three months supervisory experience, or 6 months theatre experience with completion of Cast Certification Program, or a combination thereof, or potential leadership/management skills subject to VP approval.
- Must be of legal age to sell and serve alcohol if duties include selling/serving alcohol.
- Complete any legally required state or local alcohol training and obtain the required certificate.
- Complete Regal Responsible Beverage Server training on Regal Online University.
- Possess good public speaking skills.
- Effectively communicate in both oral and written form with employees, vendors, and corporate staff.
- Listen effectively, respond clearly and directly, and explain information to others.
- Perform calculations with speed and accuracy, and identify and correct errors.
- Identify problems, gather relevant data, and note possible causes.
- Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.
- Take action beyond what is necessarily called for and perform tasks with minimal supervision.
- Perform under pressure and/or opposition.
- Proven experience with PC platforms and knowledge of basic office programs (e-mail, word processing, spreadsheets).
- Operate copiers and other office equipment.
- Devise and access different filing systems and maintain attention to detail.
- Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
- Interface effectively with customers, the public, and co-workers.
- Exhibit sensitivity to the feelings of others.
- Establish goals, budget time, and set priorities.
- Directly supervises an unspecified number of employees.
- Carry out supervisory responsibilities in accordance with Regal's policies and applicable laws.
- Appraise performance, reward, address complaints, resolve problems, and discipline employees.
- Interview and hire employees as directed by the General Manager.
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
- Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
- Regularly required to lift up to 60 lbs.
- Vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Skills
- Projection and audio-visual equipment operation (hardware and software)
- Film handling (threading, building-up, tearing down)
- Projection system maintenance
- TMS operation
- Alcohol certification and training
- Risk management
- Guest satisfaction
- Cash handling and reconciliation
- Credit card processing
- Coupon and gift card processing
- Check processing
- Discount ticket processing
- Dress code compliance
- Management certification program
- ROM understanding
- Human Resources paperwork administration
- Cost control
- Purchasing and ordering
- Inventory management
- Auditing processes
- Theatre maintenance
- Minor repair skills
- Marketing and promotions
- Scheduling
- Public speaking
- Oral and written communication
- Active listening
- Mathematical calculations
- Problem identification and solving
- Information evaluation
- Decision making
- Solution recommendation
- Independent work
- Pressure handling
- PC platform proficiency
- Basic office programs (e-mail, word processing, spreadsheets)
- Office equipment operation
- Filing systems management
- Attention to detail
- Tool and equipment dexterity
- Mechanical task performance
- Customer service
- Interpersonal skills
- Goal setting
- Time management
- Prioritization
Work Type
- Hourly
Experience Level
- Supervisory experience
- Theatre experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $22.00
Benefits
- Free movie passes
- Discounted concessions
- 401(k) retirement plan with company match (eligibility at age 21 with six months of service)
About the Company
- Regal's mission statement and policies